Desktop Support Analyst

The Company

Fortune 500 Company. Fast growing, dynamic organisation, dedicated to the development of its people.

Our organisation is actively committed to Innovation. Team members throughout our business live the Innovation Behaviours. This fosters an Innovation culture where new skills are learnt, ideas are shared and opportunities are created as we strive for better outcome. 

The Role

Provide timely Desktop Support (Level 1) to Berkley staff in person and remotely for our Australian and Asia Pacific offices. 

This position will lead into gaining IT experience to support management and administration of enterprise grade technologies such as Cisco, Citrix, Windows Server, M365, VMware, Nutanix and Rubrik.

The hours of the service desk shifts will vary as support covers 8am to 6pm Sydney time for Asia Support as well as occasional after-hours installations. 

Key Responsibilities

• IT Support/help desk duties 
  • Incident administration
  • User account deployment 
  • User security access changes 
  • End user assistance 
• Deployment and administration
  • End user equipment 
  • IT consumables 
  • Print/scanning
  • Voice mobile/fixed line
• Investigation, reporting and fault service calls
  • PC / Peripheral hardware / software 
  • Server / Network Service 
• 3rd party vendor support liaison 
• Some out of office hours support, on call duties and limited travel may be required

The successful candidate

• Bachelor’s degree in information technology, Computer Science/Engineering or a related discipline
• Demonstrated experience with 1st level support in person and via phone and email as well as logging, investigating, monitoring and resolution of incidents and requests
• Excellent knowledge of Desktop technical support, MS Office and Windows 10/11
• Excellent communication skills
• Excellent analytical, problem-solving and decision-making skills

Desired:

• Experience with Citrix Virtual Apps and Desktop

Want to know more about Berkley Insurance Company

https://berkleyinaus.com.au/

https://www.berkleyre.com/anz/

Everything Counts. Everyone Matters.

The successful applicant will be provided with a competitive remuneration and benefits package and an excellent platform for growth and development.

Apply in confidence with CV and covering letter.

***NO AGENCIES***