Address
Form of work
Salary- Reputable organisation with 2,000+ users in ANZ
- Large project work to start with - Structured ITIL environment.
- 12 month fixed-term contract
- Macquarie park & Revesby locations, onsite parking
- $80,000 + Super per annum
- ASAP start
Organisation
This leading Global manufacturer with offices based in Macquarie Park are on the lookout for an experienced Level 2Support Analyst with strong experience across Microsoft technologies and hardware products to join a dynamic team of professionals.
Joining a team of 5, you will be a point of escalation for level 1 Support Analysts, and liaise with thousands of end-users across various Business Units / locations, in a Windows based environment.
Some of your key responsibilities will be:
- Providing Level 2 & 3 IT technical support either by telephone, email, remote or face to face.
- Troubleshooting software and hardware issues in a Windows based environment (Windows 11, O365, Intune, Azure AD, Active Directory, Networking, etc.)
- Project related tasks as required
- Perform user account administration maintaining user access in the various Systems and Software
- Updating clients on progress during problem resolution
- Maintain Knowledge base to facilitate prompt resolution of incidents
- Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incidents volume
- Ensure ongoing customers satisfaction levels
- Opportunity to join a leading Global Manufacturer
- Initial 12 month fixed-term contract with possibility to become permanent
- Structured ITIL environment
- Contemporary sun-filled offices
- Fun, Friendly and Supportive team
- Convenient Macquarie Park location
- Onsite parking
- $80,000 + Super per annum
- 3+ years supporting and troubleshooting Windows based environment in medium to large organisations
- Desktop support/Service Desk experience (via phone, email, remotely and face to face)
- Strong knowledge across Windows 11, O365, Windows Servers, Active Directory, Azure AD, Intune, Network and Security.
- Good working knowledge of ITIL methodology including Incident, Change, Problem and Knowledge Management.
- Experience working with ITSM systems such as ServiceNow
- IT degree or equivalent qualification and or relevant IT certifications
- Excellent communication and interpersonal skills
- Outstanding Customer Service skills
- Driving license + car ESSENTIAL as you'd have to visit various sites
If you are interested in the position, are available quickly and believe that your skill set is suited to the requirements, please apply now.
