IT Help Desk - Level 2

• Join the leading new home builder in this IT support role
• Hobart office location
• Full time position working Monday-Friday with weekend and after hours support as required

The NEX Building Group is a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home builder. Our iconic brands include McDonald Jones Homes, Supaloc Steel Frames, MOJO, Weeks, Wilson, and Brighton Homes.

From architecturally designed first homes and multi-residential projects to luxurious residences and investment properties, we strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.

About the opportunity

The IT System Administrator – Level 2 position reports to the IT Service Delivery manager and is part of the wider IT team. Your focus will be to act as the first line of contact for all the of the Wilson Homes employees as well as the wider NEX Building group businesses. More specifically you will be:

• Triaging and managing the resolution of both Level 1 and 2 incidents and service requests by providing excellent technical assistance and customer service to all staff.  
• Aiding in the installation and troubleshooting of incidents lodged at the Service Desk relating to hardware, software and related infrastructure. 
• Escalation of issues to Level 3 technical staff or external technology partners as required, whilst maintaining ownership of assigned incidents and service requests.

About you

You will share a passion for our purpose and be aligned to our core values. In addition, you will demonstrate:

• A minimum 2-3 years’ experience in a similar role within a Service Desk environment
• Strong customer service ethic
• Good problem-solving techniques
• Attention to detail
• Ability to clearly communicate technical instructions, remotely
• A solid understanding of MS Office Suites and Applications (O365 preferred), and Citrix
• Windows Domain and Active directory experience.

Our commitment

We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s number one leading home building group and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

Interested?

The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical. 

Apply today!

If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better lives, click on the APPLY button.  To find out more about NEX Building Group go to NEX Building Group  or follow us on LinkedIn