It Lab / Field Technician (L1-L3)

IT Lab/Field Service Technician

Our Story

Renew IT is an Australian-owned ITAD (Information Technology Asset Disposition) Organisation that provides IT Asset Recovery and Managed Services to Public and Private Customer channels. With strong values and beliefs in sustainability, our main purpose is to promote the use of “Re-Use of IT Hardware” through our global network of resellers and retailers.

We are proud to be one of Australia's fastest-growing IT organisations and have been listed as a CRN Fast 50 Finalist from 2018 to 2022, as well as a Financial Times APAC Finalist in 2020 to 2022. 

In 2022, we were a Finalist for Embracing Innovation in Telstra’s Best of Business Awards as well as the Telstra Winner for Building Communities and Promoting Sustainability.

We pride ourselves on our exemplary customer service and know that we can’t do that without the commitment from our amazing team of people.  We work together to deliver outcomes and aim to have fun whilst we do it.

We are growing and if you’d like to be part of this exciting journey, come and join us! 

All About You and the Role

If you’re a switched-on Level 2 or higher IT Technician please keep reading! We’re looking to bring on critical hires to join our Operations Team in Canning Vale, Western Australia.  The need for the right person has stepped up over the last few months, especially as we expand more and more into Third Party Logistics (3PL) & Field servicing works.

No day is ever the same, so you’ll have a willingness to learn and develop.  You’ll also be busy multi-tasking, so to successfully kick-off, you’ll need to have at least one to two years of experience as an IT Technician.  Ideally, you’ll have a TAFE or higher qualification.  You’ll be able to secure sanitisation of IT hardware as well as be able to process and categorise new and used IT hardware. Excellent communication, organisational and prioritisation skills will come naturally to you. A combination of self-management and collaborative teamwork will see you meet and deliver against our customer expectations and SLAs.

A strong work ethic and an interest and competency with IT hardware and systems is a given; although not essential if you’re a fast learner, experience in the IT sector would be highly regarded, (particularly if you’ve worked with hardware, software and warehousing).

Don’t worry, you’ll be provided with all the training you need when you start and throughout your learning and development cycle should you choose to accept the challenge.  If this sounds like you, we’d like to chat. 

What You’ll be Doing

• Secure sanitisation of IT Hardware
• Field service work (Brisbane and surrounding areas)
• Be the face of Renew IT for in-person interactions with our partners and clients
• Processing and categorising new and used IT Hardware
• Collection services of IT Hardware from our client sites
• Imaging and configuring new and used IT Hardware
• Asset deployment
• Break-fix and part harvesting of Hardware
• Downstream management for Sustainable Recycling
• Preparing wholesale orders for local or international export
• Conducting collections of IT Hardware
• Representing and being the face of Renew IT at client sites
• Field service work (occasionally)

You may not just be limited to fulfilling the requirements listed above and they’re likely to evolve and change as we both learn and grow together.

What You’ll Bring With You

• Experience as a Level 2 (At minimum) IT Technician
• Competency in IT hardware, systems and software
• Strong verbal and written communication
• Excellent customer service
• The ability to self-manage as well as be able to work as part of a team
• Strong work ethic with a drive for professional growth and development
• The ability to be proactive
• Reliability
• Punctuality
• Accountability
• Attention to detail
• The ability to meet deadlines
• Flexibility in an ever-changing growth environment
• Innovative ideas
• Be a proactive and innovative individual with a customer-orientated mindset
• The ability to work collaboratively within a team
• Strong communication skills and an enthusiasm to progress within the business
• Experience in the IT Sector (HW/SW, Within Repair, Warehousing) is advantageous and highly regarded, however is not essential