It Manager

About FINSIA 

FINSIA is shaping the future of financial services, and you can be a part of it. As the leading financial services membership body in Australia and New Zealand, we aim to develop and support a growing community of financial services professionals and empower the next generation to realise their ambitions and advance their careers. 

We achieve this by:

• Delivering lifelong learning – Delivering relevant and timely knowledge to all our members throughout their career. 
• Growing our community – Supporting and diversifying our community of members in Australia and New Zealand. 
• Advocating for purpose – Actively promoting policy and regulation that supports a strong society underpinned by integrity and professional conduct. 
• Creating connection and belonging – Facilitating connections and networks to enable our members to succeed.  

About your new role 

As our IT Manager, you will report through to our Head of IT Operations and will have the crucial role of developing and maintaining our IT systems and processes, ensuring alignment with our key business objectives. 

You will be responsible for the internal service desk in support of a workforce of ~25 people, investigating and resolving issues relating to hardware, network and system access.  You will provide operational support to our users, including delivering user-training, and ensure system access and support align with our Service Level Agreements (SLAs).

You will solely be responsible for managing and maintaining network architecture, overseeing hardware and software licenses, coordinating IT access and directory management. Being the primary contact and escalation point for 3rd party IT vendors will also be a significant part of your role.

In addition, you will play a role in maintaining cyber security measures and will be able to effectively manage stakeholders.  

Your key areas of responsibility will include:

• Network Management
• Hardware and Software License Management
• Employee IT Access & Directory Management
• Thought Leadership / IT Knowledge Management, including provision of IT training for a small FINSIA workforce.
• Incident, Problem, and Release Management
• Cyber Security
• Stakeholder Management

About You 

To be successful in this role, you will:

• hold tertiary qualifications (minimum bachelor's degree) in Computer Science, Information Technology, or a related field;
• responsible for the ongoing management of system updates and patches, ensuring all systems are up-to-date and secure;
• have demonstrated technical experience in managing an Active Directory (currently Microsoft system), and related applications;
• be knowledgeable in the methods required to ensure security and reliability of company systems, including cybersecurity, disaster recovery plans and BCP;
• possess excellent communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders;
• enjoy finding technical solutions and assisting others to achieve operational objectives in a small team environment.  

If you are an ambitious and energetic professional looking to take the next step in your career, working within our FINSIA Team will provide you with an incredible opportunity to build your networks and experience in financial services, and as part of a small IT team.

About our offering

At FINSIA we value our people, and we seek to provide an experience that appeals to all and at the different stages of everyone’s life or career.  Some of the favourite elements of our offering include:

• Annual salary benchmarked remuneration reviews;
• Career and skill development opportunities; 
• Wellbeing Program which includes free access to financial advisors, nutritionists and counsellor/psychologists, scheduled monthly self-care webinars, flu vaccinations and skin checks;
• Ability to salary sacrifice, including purchasing additional leave;
• Opportunities for all to get involved in strategic projects, and regular updates on our progress against our organisational strategy;
• Hybrid work with a WFO/WFH 50/50 as standard;
• Regular social gatherings to celebrate our birthdays, work anniversaries and the diversity of our people.

FINSIA is made up of small teams who work together to achieve great outcomes for our members.  If you would like to be part of a purpose driven organisation and this role sounds like you, then please send us a cover letter and your resume by selecting the “apply now” button.  

Please note – to be eligible to apply for this position you must be legally permitted to work in Australia.