It Senior Analyst Employee Experience Anz

IT Senior Analyst Employee Experience ANZ
Position ID: req45927
Sector: BA APAC & MEA
Functional Area: Tech
Location: Dudley Park
Number of Openings: 1
Reporting to: Infrastructure & Operations Senior Manager APAC & MEA
Employment Type: Permanent
Apply By: 27th February 2024
Be part of something bigger. Decode the future.
At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home.
All about the role:
This is a IT Senior Analyst Employee Experience ANZ role. The main responsibility of this role is to ensure proper IT operations so that the Electrolux Manufacturing plant can remain operating at full capacity and that end users can accomplish business tasks. This include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. For end user support, using email and chat applications to give client quick answers to simple IT issues. For more complex problems that require nuanced instruction, the IT Technical Support Engineer will contact end users via phone or in person/or provide clear, written instructions and technical manuals.
What you'll do:

• Technology Excellence: Deliver excellent, modern and value focused digital Employee Experiences. Provide on-site delivery of IT projects with Group Solution Team and local IT team.

• User Experience: Understand the Electrolux users and stakeholders, their needs and challenges in order to drive improvements. Ensure end user experience, friendly technology and easy to use processes.

- Focus on user experience to connect dots with other teams and functions to deliver an end-to-end experience
- Offer users an easy solution to order service, access, hardware etc
- Offer different channels to get support
- Offer value-adding activities such as IT training sessions to improve user satisfaction
- Offer IT support and advise to VIP users as IT ambassador of Electrolux IT team
- Offer an easy on/offboarding process and solution
In this role, you will be dealing with Electrolux's Internal customers in our factories, sales offices, distribution center and R&D. You should be confident in dealing with all levels of management.
In Electrolux, we encourage open communication at all levels and put emphasis in dealing with our customers as well as colleagues with integrity and respect. You will be working in Egypt on regular working hours and may be required to travel to other sites.
There will be an expectation that you are available to additional and after hours support as needed, or to join regular regional or global meetings.
Who You Are?

• BS degree or above in Information Technology, Computer Science, or relevant field.
• English Fluency both written and verbal.
• Ability to diagnose and troubleshoot technical issues.
• Microsoft certification in (MCSE), (MOS), Linux, Cisco or similar technologies.
• General networking TCP/IP, DHCP, DNS (CCNA certified is preferred).

EXPERIENCE

• Proven 5-10 years' work experience in IT Lead, Technical Support, Desktop Support Engineer, or similar role in an Enterprise environment. Experience supporting a manufacturing or industrial environment would be a distinct advantage.
• Factory IT Support and manufacturing experience is a must.
• Demonstrated experience in managing and reporting on following services and solutions:
• End user devices and Workplace technologies
• Enterprise Network
• Windows Server and virtualization tools
• Active Directory
• Microsoft 365 and Teams collaborations
• Work on projects aside to the day to day operations
• Unified Communication and Telephonies
• ITSM and Ticket tools
• Excellent verbal and written communication skills & client service skills
• Knowledge of the use of PLC's (programmable logic controller) in industry.

Critical Competencies - must have

• Someone with distinctive troubleshooting and problem-solving skills.
• Growth mindset with a can-do attitude to work towards short term and long-term objectives.
• Proven ability to quickly learn new technologies, processes, and procedures.
• Have the ability to work as an effective and contributing team member.
• Ability to provide step-by-step technical help, both written and verbal.
• Work on projects aside to the day-to-day operations.
• Excellent verbal and written communication skills & client service skills
• Professional image with the ability to form good partner relationships across functions.
• Different roles & responsibilities may be assigned to this position according to changes in the supported business area.

Where you'll be:
You will be based in our Dudley Park Office.
Benefit highlights:

• Flexibility of work hours.
• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Find more on:
Electrolux APAC & MEA: https://www.linkedin.com/company/electrolux/life/apacmea/