It Service Manager - Jira / Confluence

Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking IT Service Manager - Jira / Confluence to join their busy team for a 12 month temporary assignment.About the role:As IT Service Manager - Jira / Confluence, you will deliver IT Service Management practices such as Release Management, Change Enablement, Problem Management etc. on behalf of the Agency ICT Services Branch. In addition, you will:

• Identify, document and categorise practise work items (e.g. releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle.
• Engage with technical owners and stakeholders, and facilitate relevant forums to enable efficient resolution of practise work items to effective business outcomes.
• Report on practice operations and performance.
• Identify, develop, and implement continuous improvements to practice capability, maturity, and performance.
• Engage with and support of other OCIO directorates e.g., ICT Support Services, Technology Service Reliability etc.

About you:The successful candidate will have:

• Proven IT Service Management experience in an ITIL based practice such as Problem Management, Change Management, Release Management etc, ideally within the government environment
• Experience in other related IT practices such as Service Desk, Software Development, Infrastructure Management is a plus!
• Strong proficiency in using Atlassian JIRA Service Desk and/or Confluence
• Knowledge with technical documentation e.g. process or policy design.
• Excellent verbal and written communication skills
• Strong stakeholder management skills

Benefits:

• Immediate start pending Federal Police Check
• 12 month Casual Temporary Assignment
• Full time hours, Monday to Friday
• Geelong, VIC location
• $72 - $80 per hour + super

*** Please note the successful candidate for this role will hold Australian Citizenship and must be willing to complete a Federal Police Check ***At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusionShare this jobInterested in this job?Save JobCreate as alertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )Part of RGF Staffing APEJ, Chandler Macleod, we get people.sOur specialtiesOur specialtiesAdviceMore from usChandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.