It Solutions Consultant

Our client is a Microsoft specialist technology business based in Sydney CBD. Due to planned expansion, they are looking for a Solution Consultant to join their team. This role will initially start as a Support Engineer and very quickly evolve into a Solution Consultant position.

Once you are trained on their products and services, responsibilities will involve:

• Assisting in the pre-sales process; software demonstration, requirement gathering, needs analysis
• Onboarding new clients, account management & customer service
• Delivering bespoke client solutions using product and service knowledge
• Desktop level 1/2/3 support via phone, video call or face-to-face
• Liaising with software engineers to deliver features
• Growing the consultant team, this role will see you grow into a leader in the business
• Reporting straight to the CEO

Products: Sharepoint, Microsoft365 suite

Requirements:

• Proven commercial desktop support engineer experience
• End to end Sharepoint set up and Microsoft365 suite
• Client facing, onboarding, and troubleshooting experience
• Level 1/2/3 desktop support experience
• Desire to be a team lead in the future

Non-technical requirements:

• Customer-focused approach
• Strong communication skills
• High commitment to quality (no shortcuts)
• Team player, support and guide peers
• Proactive and critical thinker

Benefits:

• Market leader with 30+ years in business
• Work with modern technology, products and services
• Join a talented team with flat structure (report to CEO)
• Positive and supportive team culture
• Excellent work-life balance and flexibility
• Genuine career progression to team leader

On offer is a competitive salary ($100,000 to $120,000 plus super) with an incredible opportunity to progress to leadership. If you are interested in finding out more about the role please apply with your most updated CV.