It Specialist

Summary Salary: Competitive Team: Information Technology Location: Australia - Sydney Barangaroo Office
About Us
At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.
Dyson IT is mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team that is strategic, enabling business acceleration, growth, and success.
Specifically, the goal of IT at Dyson is to establish a reliable, available, and secure IT environment across Dyson offices and retail stores in a fast turnaround time. The IT team works in close ties with global and regional teams to ensure standard digital & IT solutions are implemented in the country. Working in IT would bring a lot of learning, exposure, and fun.
About The Role
The IT Specialist, reporting to the IT Manager, will be responsible for:

• Supporting the delivery of a range of Information Technology activities and services to support Dyson's technology requirements

• Working proactively on specific assignments, BAU tasks and handling escalations from users and provide support.

• Working on documentation, SOP, project documentation, updates to peers.

• Liaising with regional and global teams and service providers for effective IT operations management and site support.

• Working with partners and security teams to ensure services are secure and compliant

• Managing on-site technical change which impacts technical services ensuring minimal risk

• Manage 3rd Party relationships with key partners

• Oversee and provide exceptional support to Dyson frontline teams, stores, and contact center teams ensuring no disruptions to their services and operations

• Consistently leveraging IT to add value to the business and make working more efficient and effective

• Partnering with End User Services and Infrastructure teams to develop a talented team of IT service desk and IT infrastructure engineers, who with others define, manage and support the entire IT operations for Dyson

• Supporting the rapid build-out of retail stores and help plan efficient deployment of IT structure and support, including network infrastructure, ePOS, and other activities as required

About You:

• Degree or Diploma in IT / Computer Science desirable
• Basic understanding of the Networking technologies and Servers
• A minimum of 3+ years of relevant experience
• Customer Focus - Develop and maintain customer relations with internal stakeholders. Actively seek information to understand customers' circumstances, problems, expectations, and needs
• Third line fault repair and vendor escalations
• Dedicated to providing IT solutions and managing relationships with key business areas and as 3rd parties.
• Proficient problem solver who can manage ambiguity and deliver appropriate solutions
• Confident communicator, via email, telephone and face to face. Ability to communicate complex I.T. information to a non-technical audience with clarity
• Ability to prioritize workload and perform in a fast-paced and challenging environment.
• Able to engage the business at all levels to solve problems and implement improvements
• Ability to deliver under pressure
• Comfortable working outside of core working hours when necessary to meet demand

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Posted: 23 January 2024