Address- A great opportunity with a top 5 General Insurer in Australia
- Connected and collaborative team
- Open to applicants in NSW, VIC and QLD Only
About Hollard
Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together"
We have just moved into our new, state-of-the-art facilities in North Sydney! This upgrade represents a major step forward in our commitment to providing innovative workspaces that support hybrid and remote work. Join our team and be a part of shaping the future of our organization in our modern new home.
Your Role
Hollard Insurance is Hollard's wholly owned commercial insurance business. We specialise in business insurance products designed to protect everyday risks for Small to Medium Australian businesses via insurance intermediaries.
The position is responsible for delivering an informed, fair, and timely claims management service across a specialised portfolio of Commercial Property claims and Liability Claims.
The role is responsible for the following:
- Supervising of the investigation and settlement of claims.
- Technical handling from start to finish of a portfolio of claims to ensure that the correct decisions are made in relation to indemnity and quantum.
- Reporting to Senior Management/Insurers in relation to large claim and trends that are identified within the claims portfolio.
Knowledge & Qualifications:
- At least 5+ years claims experience of handling Business Package, Liability and Home claims.
- Experience in dealing with Broker Networks, repairers, assessors, adjustors, lawyers and direct customers.
- Current knowledge of insurance guidelines, court decisions impacting claims functions, and policy changes and modifications and recommending changes to Company policies and procedures.
- Ability to interpret coverage and terms offered to determine Hollard’s legal position on complex claims.
- Understanding of General Insurance Code of Practice, Contracts Insurance Act and Privacy Act.
Working at Hollard
At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:
- Professional and technical development opportunities
- Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle
- Paid parental and partner leave
- Additional leave options, including 5 well-being days each year
- Generous employee insurance discounts
- Novated lease options
- Corporate employee discounts from various retailers
- Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP
Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.
Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.
If you don’t meet all our expected criteria, we strongly encourage you to apply anyway! Our priority is to hire the most talented people we can from all walks of life even if not all our above boxes are ticked.
Please note that a full background check will be completed on the successful applicant.
NO AGENCIES. We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.
Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.
