AddressDaily duties include but are not limited to support, repair, implementation of IT hardware and software, and short turnover on daily support tickets.
Responsibilities:
• Ability to use skillset and knowledge of best practices to resolve tickets via
Salesforce and coming up with a solution with no assistance and some approval
• Identifies, analyzes, and repairs product failures; orders and replaces parts as
needed through Dell or other approved vendors.
• Asset management from procurement, stock, imaging, deployment, refresh to disposal.
• Relies on experience and judgment to plan and accomplish goals.
• User provisioning/administration using a variety of cloud-based solutions
(Microsoft Azure and Office 365, Salesforce, etc.).
• Obtain certifications from hardware vendors.
• Provide tier 1-2 support to users. Working in Salesforce Service Cloud to resolve requests.
• Work on various projects to improve user experience
• On-call rotation
• Additional duties as assigned by manager
Education and Experience Requirements:
• Bachelor’s degree preferred or equivalent work experience
• 2+ years tech support experience in a break-fix environment.
• A+ certification needed.
• Creativity and latitude required.
• Previous experience creating, managing, deploying system images.
• Strong interpersonal skills, a fantastic troubleshooter, excellent communication skills with a great “I.T. deskside manner”, with a strong attention to detail.
• Good organizational skills and good documentation ability.
• Team player and ability to work independently.
• Basic scripting knowledge with PowerShell and batch files.
• Knowledge of Windows 10/11 Pro and Enterprise edition, Windows Server 2012/2016,2019,2022.
• Microsoft Office Suite Support: Office 365 E3
• On Premise and Cloud (Azure) Active Directory environment
• Active Directory and Group Policy configuration and administration
