It Support

Resolve Software Group has been in business for 29 years and is on a mission to become the de facto standard for Case Management in government and regulated industries. With a reputation for quality and expertise, we deliver world-class solutions through innovation and outstanding customer service. Our culture is productive and happy, with a team that is highly valued, supported, and constantly encouraged to grow.
 

This role is responsible for providing technical support to internal staff and customers. The position requires working on several aspects of internal and external support including: 

• Internal IT support related to hardware, software, and networking issues 
• Escalated customer support issues that require specialist IT knowledge 
• Development, configuration, upgrading, enhancement, deployment, and monitoring of internal and hosted systems 
• Assisting the IT Team with the maintenance of internal and hosted platforms, hardware and software 
• Documentation 
   

Our ideal candidate will have the following skills and experience:  

• Demonstrated experience in all Windows operating systems, including the MS Office Suite and Office 365, preferably in a Help Desk environment 
• Experience in the field of software development or relevant discipline 
• Demonstrated ability in developing and maintaining solutions in Microsoft    SharePoint, Microsoft CRM Dynamics, Microsoft Project Server, Microsoft TFS, and other Office 365 applications an advantage 
• Understanding and experience with HTML, CSS, JavaScript, C#, and HTTP 
• Demonstrated ability in developing database models and SQL queries 
• Experience in Active Directory, DNS, DHCP, IP networks 
• Experience in FortiGate firewall 
• Experience in Cisco routers and networking components 
• Understanding of deployment tools for Microsoft desktop software 
• Some exposure to SQL Server database administration, VPN, remote desktop, and Citrix 
• Demonstrated capability for problem determination, troubleshooting and resolution 
• High degree of composure with the ability to efficiently handle multiple tasks and projects  
• High ability to develop technical knowledge and a focus on self-development require
   

As part of the Jonas Group of Companies, you have the advantage of being part of a larger network of companies where you can progress your career. But you also get the benefit of working in a smaller Company where you can make a real difference and be recognised. We offer a range of benefits including:

• Flexible leave offerings, including opportunities to purchase additional leave
• EAP Support, offering mental/physical wellbeing counselling
• Wellness Wallet
• Perkbox access incorporating discounts and wellbeing resources
• Udemy for Business
• Pathways to leadership within the Company or the broader Jonas Software Group.

And if you need any further incentive, Jonas Software is an operating group of Constellation Software Inc. which is a public company listed on the Toronto Stock Exchange. We will let their results speak for themselves. You will have the opportunity to join our Employee Share Purchase Plan.

If this sounds like you, and you would like to work for a values-based company where you can make a difference, then we want to hear from you. To apply for this position, please send your CV coupled with a cover letter outlining your interest and suitability to the role via the Apply now link. Only successful candidates will be contacted by the HR Team.

For further information on us and our products, visit www.resolvesoftwaregroup.com. Resolve Software Group is an entity of Jonas Software www.jonassoftware.com, the leading provider of enterprise management software for more than 40,000 customers across 15 countries. Jonas Software is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO).