AddressIT Support Administrator
- Work for an iconic organisation with great staff benefits
- Take the next step in your career working with state of the art technology
- Permanent full time position
The Melbourne Cricket Club (MCC) has the public responsibility for managing one of the largest and the most successful stadiums in Australia and the world - the Melbourne Cricket Ground (MCG). The MCG is more than just a stadium, it's an Australian icon and a meeting place for generations past, present and future. The MCG is host to more than 70 major events and attracts over three million visitors annually.
Our purpose is to move Australia through the transformative power of live sport, entertainment and culture. Our values underpin how we operate and what we stand for as an organisation. This includes respecting the past whilst we shape the future; striving for excellence; lending a hand to others & and playing with pride, passion and purpose.
The IT & Innovation department is responsible for the delivery and management of information and communications technology (ICT), digital and broadcasting systems and network security, as well as operational integrity of technology.
Due to an internal promotion, a great permanent opportunity has arisen for an IT Support Administrator in the Network & Security team with in this department. Reporting to the Network & Security Lead, the main responsibilities of this role are to:
- Maintain, manage and support effective and efficient operations of all aspects of Servers administration, infrastructure (both hardware and software) relating to Windows, POS, CCTV, Access Control including patching related infrastructure;
- Adhere & maintain information security standards, compliance and governance needs within the Business;
- Provide the highest level of customer service by providing a reliable, proactive and professional manner in all dealings related to the role of IT Systems Support Administrator;
- Adhere and support all aspects relating to ISO 27001 compliance and governance requirements for the business;
- Be solutions oriented, manage and provide support to projects, provide service desk support including MCG events;
- Provide Event day support on a rostered basis; and
- Provide afterhours support as required via email and or phone
To be successful in this role the core requirements & experience you will need to have is:
- A recognised tertiary qualifications in IT specific industry or relevant industry experience;
- Relevant industry experience in a similar role;
- Hands on experience with:
- Microsoft Server Technologies (preferably Server2016/2019)
- Microsoft Windows Desktop Operating Systems (preferably Windows 10) and MS Office Applications (from Office 2013 and above);
- Strong focus on customer service with excellent phone manners and interpersonal skills;
- Good working knowledge of networking and TCP/IP protocols and IT hardware;
- Sound verbal and written communication skills
Other hands on experience that would be beneficial are working in:
- an enterprise POS systems
- any imaging platform such as SCCM
- a VMWare platform
- an enterprise CCTV systems
For a more detailed description of the role please click on the attached position description on this page.
Please note given the nature of this role, flexibility is a requirement as it includes working a number of event days, after business hours, weekends and public holidays each year.
If you would like to work for an iconic organisation, take the next step in your IT career and have the skills and experience outlined above, we would love to hear. You can do this by submitting your application including a cover letter, a current CV and complete the online questionnaire via the 'Apply' tab on this page.
Applications close Friday 2 September 2022. This ad maybe withdrawn prior to the closing date depending upon the volume of applications received.
***Please note, agency submissions will not be considered for this position***
At the MCC we are committed to ensuring our team is inclusive and representative of the communities we live in. We encourage applications from suitably qualified and diverse candidates.
To ensure the safety and wellbeing of our staff, contractors, and patrons, as part of the conditions of the offer of employment, successful candidates must have had two doses of an approved COVID-19 vaccine or provide evidence of a lawful exemption. The MCC will discuss the exemption & your personal circumstances with you.
This role is subject to relevant pre-employment checks including National & International police checks, right to work in Australia & Victorian Working with Children checks.
