About the role:The Crime Command Information Technology (IT) is a small team who are responsible for the management of information technology, audio visual and communication requirements for the Crime Command. The IT team consists of a VPS 4 Information Technology Coordinator and at VPS 3 ICT Support Technician who provide diverse ICT support in a dynamic operational policing environment. The VPS 3 ICT Support Technician reports to and works closely with the VPS 4 IT Coordinator to ensure that the Commands ICT equipment functions correctly, meets operational requirements and is utilised within the organisational policy parameters.The VPS 3 ICT Technician is responsible for the day to day monitoring, triaging and actioning ICT remedial requests, including the provision of advice and validating access controls for folders, shared accounts and applications. The role is pivotal in ensuring IT equipment is available and set up when taskforces are established and managing the allocation, collection and set-up of ICT equipment as employees commence and leave the Command.Key reporting linesVPS 4 ICT CoordinatorInspector – Property, Governance and Compliance, Business Services Manager, Crime CommandKey stakeholdersCrime Command employees, Victoria Police Digital Services and Security Department, and the Community of Victoria which Victoria Police serves.Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.
Your duties will include:- Diagnose and problem solve information technology solutions (hardware and contemporary software) and provide service, guidance and advice on a range of IT and audio-visual equipment issues to members of the Command.
- Provide support to Command staff in the operation and maintenance of standard operating environment applications, local area networks and hardware operation and requirements.
- Maintain appropriate networks with the relevant help desk and other relevant areas of Victoria Police; and
- In conjunction with management, contribute to IT related projects.
As the successful applicant, you will have:
- Ability to multi-task/prioritise task and work either independently or in a team environment.
- Excellent stakeholder / customer service skills.
- Experience in providing ticketing/diagnostic troubleshooting support of hardware/software products.
- Ability to communicate professionally with stakeholders in both written reports and oral presentations.
- A proven record of ethical behaviour and an understanding of OHS workplace requirements.
Requirements and relevant information:
- One (1) x full-time, ongoing position available.
- This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
- The successful candidate will be required to undergo and successfully obtain and maintain a National Security Clearance to the level determined by the Department Head. To obtain this clearance applicants must be an Australian Citizen.
- This position at times requires physical manual handling of I.T equipment to various levels/locations within the office building.
- May be required to assist and respond to critical and high priority technical service business requirements of policing events/incidents.
- The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
Your application must include:- Resume
- Response to the Key Selection Criteria – found in the position description attached to the job advertisement
Applications close midnight, 08 May 2024.Please Note: All applications will need to be submitted through one of the following platforms; Jobs and Skills Exchange (JSE) website or Victorian Government careers website (Careers.vic). Applications will not be accepted via other platforms or email.Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE).For further information, please contact: Detective Acting Inspector John Dimos on (03) 9906 1163 or .We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email or on (03) 8335 8082.
About Us:Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.Find out what it is like working as a Victorian Public Servant for Victoria Police:
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