AddressAre you an IT Support Analyst enthusiast with a passion for the legal/ professional services environment? Our client is a growing and award-winning national law firm who are known for their collaborative, friendly and supportive work environment.
This is a unique 3 month contract opportunity (with potential to extend) to join a close-knit team to provide professional IT support services to internal clients based across 6 offices.
To be successful in this role you will be proactive, independent and thrive in a busy environment with a sense of urgency.
Key Responsibilities
- Monitoring and responding to alerts for change in service status report (availability, downtime, error reporting)
- Ensuring all server and client patching is completed
- Ensuring maintenance tasks are completed on all systems
- Providing frontline support for all applications, hardware and services provided to the firm
- Assisting in the upgrade of Server Applications
- Provisioning of corporate applications to Personal Devices (BYOD)
- Managing user accounts of all Application or Security Management Systems as defined by the Service Catalogue
- Access rights management
- Managing email distribution/security groups, user onboarding and offboarding
- Configuring MS Office, iManage, Finance and other applications
- Assisting in office re-locations
- Assisting with non-technical issues where required by the firm
- 3+ years IT support experience in a law firm or professional services environment preferred
- High level of experience in supporting and using Microsoft Office products such as Outlook, Word, Excel and Teams
- Experience in iManage Work 10 Client and Server Support, Aderant Expert 8.0 and above – Client and Server Support, Azure AD deployment and management, Azure MFA or similar and Microsoft Intune or similar
- Experience in developing training manuals and programs
- Experience in implementing and managing online training solutions
- Strong attention to detail and highly organised
- Personable, empathic and natural ability to develop strong professional relationships
- Excellent communication skills
- Wellbeing initiatives such as health checks, flu vaccinations and lunchtime yoga
- Career development and progression opportunities
- Centrally located in the Sydney CBD close to public transport
- Employee benefits program
If this is of interest, apply now or call Annette for a confidential chat on 0402 064 *** and quote “IT Support Analyst”.
Candidates must have permanent and unrestricted working rights within Australia to be considered.
