It Support Analyst - Psc It Unit

About the role:

Victoria Police has a role to serve the Victorian community and uphold the law to promote a safe, secure and orderly society. Victoria Police provides frontline policing services to the Victorian community across 54 Police Service Areas, within 21 divisions and four regions.

Professional Standards Command's role is to support and promote a culture of high ethical standards throughout Victoria Police. This is critical for many reasons, but primarily:​​​​​​​​​​​​​​

• To maintain community trust and confidence and ensure that Victoria Police can continue to serve the community and uphold the law.
• To maintain the ethical health of the workforce and reduce ethical risks and workplace harm, thus contributing to workforce performance and pride.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

The IT Unit has general oversight of Professional Standards Command's IT requirements. This includes providing IT support for printers, audio visual equipment, mobile phones, networks, Telstra modems, laptops, Apple products, general IT software\ hardware support and troubleshooting.

This unit also assists in the coordination of commands and corporate projects where necessary and the procurement and deployment of IT and Telecommunication equipment. The PSC IT Unit also provides advice, guidance, and support on a range of IT and Telecommunication issues and requests.

Reporting to the Manager PSC ROCSID Application and IT Infrastructure, the IT Support Analyst is primary role is to provide a range of IT support and services for Professional Standards Command and ongoing support to Victoria Police Complaint Management System (ROCSID).

Your duties will include:

• Assist the Manager, ROCSID Applications and IT Infrastructure with the management and administration of the Professional Standards Command's investigations related computer databases

• Process all IT access requests to PSC IT systems, data and updating of the PSC directories. The job duties include Administer Active Directory user access accounts and audits.

• Provide IT technical support across a range of technologies and systems used by Victoria Police and for non-Corporate IT systems as well.

• Develop and maintain an in-depth understanding of Victoria Police technologies and systems with particular focus on identifying problems that may impact on operational performance and service delivery.

• Perform administration duties when required. 

 As the successful applicant, you will have:

• Must be knowledgeable in software, hardware, and networks (advanced computer skills). They must be critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.
• Experience with HTML, CSS, Web development, Microsoft Active Directory.
• Certificate IV or Diploma in Information Technology (Networking) or equivalent. 

Requirements and relevant information:

• One (1) x full-time, ongoing position available.
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.

Your application must include:

• Resume
• Response to the Key Selection Criteria - found in the position description attached to the job advertisement.

Applications close midnight, 21 April 2024.

Please Note: All applications will need to be submitted through the Jobs and Skills Exchange (JSE) website.
Applications will not be accepted via other platforms or email.

For further information, please contact: Sablin Thomas - 03-83357***  or email: *************@police.vic.gov.au

We welcome applications from people with disability. If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email **************@police.vic.gov.au or on (03) 8335 8***..

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. 

Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps