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Salary- $67,013 - $79,723 + up to 15.4% superannuation - ASC Grade 3
- Canberra
- Fixed Term Full Time
Applications close at 11:30 pm AEST ON 11 April 2024 (late applications will not be accepted).
The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men’s and Women’s Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to help us deliver real results for the sporting sector and all Australians.
Are you up for the challenge?
About the team – The Cyber and IT Support team are engaged, passionate and adventurous– we’re committed to developing strong partnerships and focused on enabling business outcomes. Teamwork is incredibly important to us, and we value inclusiveness, innovation and outcomes over convention. ICT is a social and dynamic team, we manage well with uncertainty and balance diverse thinking and strong collaboration to develop achievable and innovative plans.
About the role – Provide responsive, professional and client-focused front-line technical assistance to ASC technology users, answering queries on common technical issues, tracking and escalating more complex incidents and requests. Work with all areas of ICT to ensure technology services align with defined performance standards and procedures.
1. Under direction from team managers, deliver the Section/Programme operational agenda to achieve business outcomes. This includes:
• Provide professional, reliable and responsive telephone, written and face-to-face support for ASC ICT services.
• Draft written responses to clients using agreed formats and structured guidelines including providing technical support in specific areas of program/project work.
• Work effectively and cohesively with team members, share knowledge, and look for opportunities to improve business processes.
• Drawing on advice from supervisors, use problem solving skills and attention to detail to troubleshoot issues and find workarounds.
• Maintain service and procedure documentation.
• Develop and maintain customer knowledge bases supporting self-service support outcomes.
• Effectively manage client and partner relationships.
• Escalate issues through the correct channels in a timely manner.
• Perform typical technical support tasks such as computer deployments, IT installations, account creations & management, Active Directory management, work-station set up and office moves.
• Assist in the management of corporate assets and IT equipment.
• Provide support to non-standard requests on short notice as well as supporting executive staff.
2. Actively participate in the implementation and delivery of policies, guidelines and other resources to achieve business outcomes for ASC.
3. Assist other parts of Technology or the wider organisation as required.
4. Actively promote and role model the ASC values of Excellence, Integrity, Respect and Teamwork, and contribute to positive organisational change, effective communication, and
About you – You will have:
• Ability to work in dynamic and collaborative team-based approach, who enjoy solving challenging problems and that seek to build strong and lasting connections between teams.
• Experience in customer service or relevant experience working with a range of different stakeholders.
• Ability to take ownership of escalated issues and coordinate with appropriate resources to resolve them in a timely manner.
• Ability to document, track, monitor, follow up and prioritise customer support requests to ensure a timely resolution.
This position is offered as an FIXED TERM position until 5 April 2025 with the possibility of being extended or made ongoing.
Why work with us?
We have offices located in Canberra, Melbourne and Sydney. Across all locations, we offer:
- Options for flexible working arrangements.
- Annual allowances towards training based on individualised career goals.
- Access to a customised ASC L&D calendar for ongoing professional and career development.
- Generous superannuation scheme with up to 15.4% employer contributions.
- Corporate discount on AIS Shop merchandise.
- Access to Clearinghouse for Sport, an information sharing platform for Sporting professionals.
Additionally, our Canberra campus offers:
- Free onsite parking
- Onsite facilities including café, dining hall, gym, and swimming pool.
- Priority placement for your children to access the award winning, onsite AIS Caretaker’s Cottage Childcare Centre.
If you have any questions about this opportunity, please contact:
• Contact Officer: Sean Lillywhite, Service Desk Manager
• Phone number: 02 6214 1***
• Email address: ***************@ausport.gov.au
Eligibility
- To be eligible for employment with the Australian Sports Commission, it is preferred that applicants are Australian citizens or permanent residents of Australia.
Notes
- As part of this position, the role occupant may have access to sensitive, and potentially distressing information in the areas of sexual misconduct and child safeguarding.
- The ASC is committed to protecting children from harm. We require all applicants that will work with children to undergo screening processes prior to appointment.
- Should a merit pool be established for this position, it may be used to fill ongoing or fixed term opportunities as they arise within 18 months from the date advertised.
- The ASC operates under the Australian Sports Commission Act 1989 and is separate to the Public Service Act 1999. The ASC accepts most leave liability and recognition of prior service if you are currently employed at a Commonwealth agency.
- If you are experiencing issues or have any questions with the e-recruitment system, please contact the People & Culture Hub via email ******@ausport.gov.au or phone (02) 6214 1***.
Acknowledgement of Country
The Australian Sports Commission (ASC) acknowledges the Traditional Custodians of the lands where its offices are located, the Ngunnawal people and recognises any other people or families with connection to the lands of the ACT and region, the Wurundjeri Woi-wurrung people of the Kulin Nation, the people of the Yugambeh Nation and the Gadigal people of the Eora Nation. The ASC extends this acknowledgment to all the Traditional Custodians of the lands and First Nations peoples throughout Australia and would like to pay respects to all Elders past and present. The ASC recognises the outstanding contribution that Aboriginal and Torres Strait Islander peoples make to society and sport in Australia and celebrates the power of sport to promote reconciliation and reduce inequality.
Application and Job Description
The Job Description can be downloaded from the attachment below. The application form will include these questions:
- Referencing the job description, please describe why you believe you are suitable for this position, including listing your key relevant achievements [up to 750 words]
- The ASC’s shared values are respect, integrity, teamwork and excellence. Please describe which resonates with you and why [up to 300 words]
ASC Candidate Information Pack Opens in new window
Job Description Opens in new window
