AddressJob Title: IT Support Engineer (Level 1/2)
Join a fast-paced, innovative company with Shire IT, a rapidly expanding leader in the industry. Here, your unique talents will propel success across our diverse client portfolio spanning numerous industries. Enjoy a supportive team environment and a great office location, that's tailored for your career advancement.
About Shire IT
Our greatest asset at Shire IT is our people. As a distinguished managed service provider, our team's expertise fuels our clients' technological advancement and business continuity. We pride ourselves on a culture that fosters innovation and teamwork, helping our team and clients thrive.
The Opportunity
Shire IT is seeking a driven, detail-oriented IT Support Engineer to bolster our clients' IT goals while contributing to our continued growth.
In this role, you'll report to the Senior Systems Engineers and leverage your IT and communication skills to support select Shire IT clients.
Your journey begins with a custom training program, allowing you to gradually assume responsibilities like handling client calls, providing remote assistance, and making on-site visits. Along the way, you'll receive guidance from a dedicated senior engineer.
About You
You're an IT professional with at least 1 year experience in a similar role, looking to elevate your career within a dynamic, supportive team. You're driven by personal growth and have a keen understanding of technology, infrastructure, and business IT support.
You are highly organized, proficient in Microsoft 365, and comfortable using cloud-based business and support tools. Your attention to detail, excellent communication skills, adaptability, promptness, and preparedness are unparalleled.
Key Responsibilities
- Deliver client-tailored IT support.
- Collaborate with our support team to devise innovative client solutions.
- Provide prompt, solution-driven support to clients.
- Research and implement approved IT solutions.
- Use our internal collaboration and support systems to boost efficiency.
- Uphold the highest personal and business standards as a Shire IT representative.
Required Skills & Abilities:
- Proficiency in workstation hardware/software repair and troubleshooting.
- Proficiency with Service Desk Ticketing Systems.
- Proficiency in customer service.
- Comprehensive understanding of IP networking, DHCP, DNS, and general network principles.
- Familiarity with macOS and iOS environments.
- Knowledge of Active Directory principles and best practices.
- Experience with Microsoft 365, and Google Workspace.
- Understanding of malware detection and removal techniques.
- Familiarity with managed and hosted VoIP systems.
- Awareness of disaster recovery and business continuity strategies.
- Understanding of virtualization (VMware, Hyper-V).
- Knowledge of Cisco Cloud Services (Meraki).
Desirable Skills & Experience:
- Experience with; HaloPSA, Ninja One, SentinelOne, Cisco Duo, Arcserve, Jamf, Printix, or similar tools.
- Microsoft Certifications in relevant areas (i.e. O365, Server 2022, Windows 10/11, etc.)
Qualifications:
- Bachelors Degree in Information Technology / Computer Science.
Experience:
- At least 1 year of IT experience in a relevant role.
Job Type: Full Time
Note: This position requires Australian citizenship or permanent resident status.
This job description indicates the general nature and level of work expected. As our business evolves, additional duties may be necessary.
What We Offer
- A robust emphasis on skill development and career progression.
- Collaborative work culture with a dedicated and dynamic team.
- Exposure to a variety of systems and technologies.
How to Apply
Submit your resume and a cover letter explaining your interest in the role and what you find appealing about the company and the position.
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as an Information Technology Support Engineer?
- Do you have customer service experience?
- Which of the following Microsoft Office products are you experienced with?
