AddressAre you passionate about technology and have a strong desire to work in the dynamic world of the entertainment industry? My client is seeking a talented and enthusiastic IT Support Engineer to join the team. As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our technology infrastructure and providing exceptional technical support to our employees.
Responsibilities:
· Helpdesk Support: Respond to and resolve IT-related inquiries and issues from employees in a timely and professional manner. This includes providing support for hardware, software, network, and other IT-related problems.
· Hardware and Software Setup: Assist in the installation, configuration, and maintenance of desktops, laptops, and other devices. Set up software applications and troubleshoot any compatibility or functionality issues.
· Network Maintenance: Ensure the stability and security of our network infrastructure. Perform routine network monitoring, troubleshoot connectivity problems, and assist in maintaining network devices.
· System Administration: Handle user account management, including user provisioning, access control, and password resets. Monitor system performance and take proactive measures to ensure optimal efficiency.
· Technical Documentation: Maintain accurate and up-to-date documentation of IT processes, procedures, and configurations to assist both the IT team and end-users.
· End-User Training: Conduct training sessions for employees to enhance their IT skills and improve their productivity.
· IT Asset Management: Track and manage IT assets, including hardware and software licenses, ensuring compliance and optimal utilization.
· Collaboration and Teamwork: Collaborate effectively with other IT team members and cross-functional teams to resolve complex issues and implement IT projects.
Requirements:
- Bachelor's degree in computer science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience as an IT Support Engineer or in a similar role.
- Solid understanding of various operating systems, including Windows, macOS, and mobile platforms.
- Proficiency in troubleshooting hardware and software issues, both on-site and remotely.
- Familiarity with network technologies, such as TCP/IP, DHCP, DNS, and VPN.
- Knowledge of cloud-based services (e.g., Office 365, G Suite) and cloud computing concepts.
- Excellent communication skills and the ability to convey technical concepts to non-technical individuals.
- Strong problem-solving and critical-thinking skills, with the ability to work independently and collaboratively.
For more information, please contact Mariam Iskandar otherwise please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.
Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/sydney
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