AddressIT Service Desk Officer (4 month contract)
• Work in a leading Finance firm which provides coaching & mentoring to all staff.
• Hybrid work environment, we believe a work-life balance is important.
• Growing & evolving company, join us at this exciting time.
Company Description
Allied Credit is a leading and well-established finance partner in the vehicle and leisure asset industry, with strategic alliances incorporating well-known car and motorcycle brands. We offer a range of finance solutions including white label, joint venture arrangements and floor plan finance. Our proprietary loan origination system supports our dealers and distributors to facilitate seamless, convenient and customer focussed finance solutions for consumers and businesses.
To support the continued growth of our business, we have an opportunity for an IT Service Desk Officer to join our collaborative IT Services team!
Role Description
The purpose and responsibility of the IT Service Desk Officer is to provide BAU support activities and to contribute to the achievement of business continuity for the effective operations of the Group.
Working as part of a small team you will be integral to the management of information systems, support and administration as well as assist in applications, data security and business support.
Responsibilities
• Providing level 1 and level 2 support to internal users and business partners.
• Troubleshooting and escalation of issues to other technical resources and third-party providers.
• Assisting with user administration and IT equipment management.
• Administration and management of the Office365 suite of applications.
• Administration and support of the company's communications systems.
• After-hours on call for critical incidents and issues
• Monitoring and logging support requests ensuring SLAs are being met.
• Management of system alerts through service desk tickets.
• Internal client communication regarding service request progress, impending changes and planned outages.
• IT technical and procedural documentation development and maintenance.
• Assist with software upgrades.
• Contribute to business process improvement and efficiencies.
• Research and analysis of current and upcoming technologies and trends.
• Administration and management of portals and web sites.
• Contribute to strengthen security and safeguard company assets from malicious attacks.
What you will bring with you
• Bachelor's Degree in IT or industry equivalent qualification.
• Minimum 2 years’ experience in an IT support role or similar in a medium to large business.
• Experience in financial services industry preferred.
• Good working knowledge of Microsoft Office applications including but not limited to Word, Excel and PowerPoint.
• Experience supporting Microsoft Office 365 and Microsoft Azure will be an advantage.
• Proven track record and experience working collaboratively with staff and executives across the business as well as external stakeholders.
• Confidence and ability to structure and communicate material effectively in both written and oral forms.
• Proactive in recommending innovative solutions to business requirements, process improvements, challenges and issues.
• Good planning, organizational and time management skills.
• A critical thinker and good listener and capability to work autonomously with minimum supervision.
• Well-developed analytical, negotiation and problem-solving skills.
• Initiating and participating in cross-functional project teams.
Benefits of working at Allied Credit
• Hybrid working arrangements, we are always willing to discuss flexible working options.
• Access to our exclusive corporate superannuation fund.
• Salary Continuance Insurance (covering TPD insurance).
• Discount offers on selected retailers, car loans and novated leasing options.
• Ongoing extensive in-house and external learning & development opportunities.
• Wellness day with ongoing wellbeing, diversity program & fund-raising events.
• Paid parental leave.
For further information on Allied Credit, please visit our website at https://alliedcredit.com.au/.
Interested candidates, please apply to **@alliedcredit.net.au or contact Alex Kelly on 0484 109 *** for a confidential discussion.
