AddressThe Firm
Barry Nilsson is an award-winning national law firm with a 60 year history and more than 400 staff. We are known for our insurance & health and family law expertise, and for offering the highest standards of industry knowledge to provide our clients with service they can trust.
BN has been listed as an Employer of Choice in the Australasian Lawyer Employer of Choice awards for the past five years. Our people describe our culture as friendly, professional, flexible and down-to-earth. In our most recent staff engagement survey 91% of respondents said that their manager is approachable, accessible and responsive and our people felt that their manager genuinely cares about their wellbeing.
The Role
An exciting opportunity has arisen for an experienced Support Officer to join our IT department, working either from Brisbane, Sydney or Melbourne CBD office on a 12 month fixed term contract. Our IT team are a tight-knit and friendly group and they have an excellent reputation for providing high quality service across the business.
This role will involve providing up to second level IT support to all staff nationally, both in person and over the phone. Duties will include:
- helpdesk support;
- on-boarding new users and maintaining user accounts across all systems;
- conducting user induction/training workshops;
- assisting in the maintenance of the firm’s intranet;
- deploying, maintaining and supporting desktop/laptop and tablet hardware, printers and mobile devices;
- managing, maintaining and troubleshooting issues related to dictation using BigHand;
- managing, maintaining and troubleshooting issues related to the firm’s document management system, iManage;
- assisting with the setup of interstate video conferences;
- assisting with the maintenance and deployment of the firm’s Standard Operating Environment; and
- escalating unresolved issues as necessary.
The Applicant
The ideal applicant will have:
- a minimum of 3 years’ experience in an IT support/Helpdesk role;
- relevant industry certifications;
- experience with client PC connectivity – patching, Ethernet, TCP/IP and VPN;
- experience managing, maintaining and troubleshooting issues related to the document management system, iManage or equivalent software;
- experience setting up and maintaining desktops, laptops, tablets, printers, scanners, computer peripherals and mobile devices;
- experience managing, maintaining and troubleshooting issues related to dictation using BigHand or equivalent software; and
- a strong service mentality and the ability to communicate effectively.
Desirable but not essential:
- experience working with Mitel IP telephony phone system; and
- working in a Citrix and Windows remote desktop server manager environment.
How to Apply
To make a confidential application, please click ‘Apply Now’ or contact Lizzy Hancock, People & Culture Officer.
Barry Nilsson is committed to being an inclusive law firm that employs and retains the best and most diverse talent. We value diversity and foster a culture where our people are happy to come to work as their true selves feeling respected, valued and supported. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability or ethnicity.
