It Support Officer

Joining your new family

Joining Bova Aus means you are joining a family. We aim to give every employee an experience that they will remember for the rest of their working life. Bova Aus has huge plans, and our vision is to be the leading Veterinary Specialist Manufacturer in the world. Bova Aus has been on an exceptional growth trajectory for the past two years which has seen us double in size. We don’t want to stop there, our goal is to grow into other countries and provide our Quality Assured products to animals across the world.

Life at Bova Aus

We understand that work is just one aspect of life, that’s why when you join Bova Aus you are joining the Bova Family. As a family, we strive to provide our family members with a number of benefits that focus on you and your wellbeing, including:

• Flexible working arrangements so your personal life doesn’t take a back step to your professional life.
• Carers Leave for Pets so you can take care of your little furry family member.
• Free Health and Wellbeing resources and coaching through our Employee Assistance Program.
• Access to x2 Bova Days each calendar year so you can take the time when you need to feel refreshed.
• Relax and enjoy free in-house Yoga sessions and massages.
• Supportive and friendly working environment as you wouldn’t expect anything less from your family.
• Corporate discounts from several large businesses across Australia so you can keep more of your money in your pocket.

Your Opportunity

We're looking for a passionateIT Support Officerto join our high performing IT team on a Permanent Full-time basis based in Caringbah. 

The suitable candidate will be responsible for, but not limited to:

• Be the first point of call for all IT system related issues. 
• Collaborate with external consultants to troubleshoot and resolve technical issues. 
• Efficiently manage and prioritize helpdesk tickets to reduce backlog and enhance operational effectiveness.
• Ensure all helpdesk requests are completed and outcomes communicated to clients in a timely manner. 
• Provide both remote and onsite support for technical issues, including user account management and hardware/software troubleshooting.
• Oversee hardware repairs, software updates, network maintenance, and manage office technology equipment. 
• Work with the Human Resources Department to action any onboarding and offboarding of the technology aspects of staff employment. 
• Perform maintenance and management of office equipment such as printers, scanners, telephone systems, Compounder, POS, website, web ordering application, accounting system and dispatch and courier system. 
• Occasional offsite deliveries and pickups when required.

What you will bring to our Family

• A passionate to help animals is a must.
• Experience with Windows 10/11 operating systems, and installing and configuring computer hardware, software, network printers, desktop scanners and peripherals.
• Experience with troubleshooting Microsoft Office products O365 (Word, Excel, Outlook and Teams) and setting up accounts for new users.
• Demonstrated ability to work as an effective team member using clear, concise, and respectful communication skills. 
• Strong problem solving, research and analytical skills with the ability to present information in a logical and coherent manner. 
• A positive attitude and approach to achieving all required tasks. 
• Current NSW Driver’s Licence. 

How to join the Bova Family

If you think this is the right role for you, then please 'Apply for this job'. 

No recruitment agencies please.

At Bova Aus we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age or marital or disability status. Bova Aus is pledged as an EEO employer and is committed to workplace diversity.