AddressICT Systems Support Officer
Disability Employment Services
Location: Mayfield with flexibility to move between Castle sites
Full-Time
Salary: $82k - $88k per year
Benefits
- Fully maintained company vehicle, laptop and phone
- Reduce your tax and save on expenses with access to not-for-profit salary packaging
- Play a crucial role in supporting Castle’s service delivery objectives while advancing your own expertise in a dynamic and supportive environment.
Join Our Passionate Team at Castle
At Castle, we've been making a difference for over 30 years, helping individuals with diverse abilities lead meaningful lives in the vibrant communities of Newcastle, Hunter, and Central Coast. We're not just a company; we are a dedicated team committed to opening a world of possibilities through diversity, inclusion, and the value of employment.
Our participants are the driving force behind everything we do. Whether it be gaining employment, accessing education, or participating in their community, together, we collaborate to help them achieve their goals.
We are constantly seeking like-minded individuals to join our team. In return, Castle is committed to creating a work environment where people can bring their authentic selves to work, as we want to see you thrive.
Your Opportunity Awaits
As the ICT Systems Support Officer some of your core responsibilities will be:
- Provide essential Tier 1 and Tier 2 support across multiple Castle sites ensuring our network, internet, and telecommunications systems run smoothly.
- Collaborate closely with our Managed Service Provider, handling escalations and contributing to exciting ICT projects.
- Provide training and support to employees on workplace technology, ensuring they are proficient in ICT policies.
- Create and summarise insightful reports for management, keeping them informed about ICT support activities and progress.
- Maintain high standards by ensuring all ICT service support adheres to policies and procedures, while actively contributing to policy updates and development.
- Take on a variety of tasks aligned with your skills and experience, providing valuable support across different areas as needed.
- Assist in monitoring and reporting on service contract requirements, ensuring that we consistently meet and exceed expectations.
This is a full-time, permanent position based at our Mayfield location with flexibility to work out of other Castle sites, as suited to your needs and the needs of the business.
Maximise your earnings
Enjoy our attractive salary packaging benefits! Choose the benefit that best suits your needs and lifestyle, and pay for it with pre-tax money. This includes living expenses (mortgage/rent), meal and entertainment, and even purchasing a car.
By paying for these expenses before tax is calculated, you'll pay less tax and have more money to spend, you are able to claim a total of $18,550 per year.
What You'll Need to Succeed
If you do not meet all the listed requirements, please do not let this deter your application or motivation to have a conversation with the hiring manager
- Equivalent to 3-year Degree with experience, or VET Advanced Diploma/Associate Degree with equivalent knowledge and experience, or equivalent knowledge and experience.
- Demonstrated ability to diagnose and support business systems
- Demonstrated problem solving skills
- Proven ability to work unsupervised in complex environments.
- Demonstrated ability to work in a team to achieve common goals and outcomes
- Demonstrated ability to assist with building positive working relationships with stakeholders
- Demonstrated personal integrity, professionalism and empathy
- Works with stakeholders to resolve ICT support issues in a timely manner
Essential Criteria
- Current unrestricted driver licence or access to transport
- Willingness to obtain a NDIS Worker Check and Working with Children Check
- Willingness to demonstrate Castle’s Vision, Purpose and Value statements and the ability to engage others and influence organisational culture
Ready to Make a Difference? Apply Now!
If this is you, apply now with a copy of your current CV and a cover letter outlining your experience and interest in the opportunity.
For more information, please contact HR, at ***************@castle.org.au
We look forward to hearing from you.
Castle promotes a workplace that actively seeks to include, welcome and value the unique contributions of all people. Castle encourages people with disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply for this job.
Castle also promotes Accessibility for all hiring campaigns. Please advise if you require assistance.
Castle’s services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands – past, present and emerging.
