AddressThe PARED Foundation, a not-for-profit organisation, was established in 1982 and operates Tangara School for Girls, Redfield College, Montgrove College, and Wollemi College. With a strong Catholic ethos and a unique one-to-one mentoring system, PARED schools are family schools, providing for the overall development of students as well as assisting parents to be more effective educators of their children. Learn more here https://www.pared.edu.au/
We have an exciting opportunity for an experienced Level 2Helpdesk Support Officer to commence in a full-time permanent role. Supporting four school sites based in Sydney’s north-west and greater west, and reporting to the Service Desk Coordinator, the successful incumbent will be required to provide technical support to our customers (internal staff, students and parents) for various hardware, software, and network-related issues. With a strong customer service focus, this individual will be responsible for offering timely and effective support within a very busy school environment.
Key Responsibilities:
- Provide Level 2 technical support and resolve complex technical issues
- Escalate issues to Level 3/4 Engineer or other IT team members, as required
- Work with other IT team members to identify trends in user issues and implement solutions to prevent them from recurring
- Provide training and guidance to Level 1 Helpdesk support staff
- Ensure timely and effective communication with customers regarding the status of their support request
- Maintain accurate records of support requests and related data
- Participate in the development and implementation of IT policies, procedures, and standards
- Stay up to date with emerging trends and technologies in a Helpdesk Support environment
Key Skills and Experience:
- Bachelor's degree in computer science or a related field is preferred.
- Demonstrable experience within a Level 2Helpdesk Support function, supporting a large customer base
- Strong knowledge of hardware, software, and network-related issues (Intune, Azure AD, Google Suite Management, Aruba network),
- Experience with remote desktop support tools and ticketing systems
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills, and the ability to work independently and in a team
- Current and valid driver’s licence and access to a suitable vehicle (to travel between PARED School sites as required)
Desirable
- Previously worked in an education setting
- ITIL Foundation certification
Please note that the successful applicant will be required to obtain and maintain a current NSW Working with Children Check.
If you are looking for your next technical support role and would like to work with professionals who value teamwork, please apply via SEEK with an updated CV and short cover letter addressing the requirements of the role.
We kindly request no contact from Recruitment Agencies at this time.
