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Form of workMinRes is a top 50 ASX mining services company with a strong pipeline of projects that will drive unprecedented growth over the next five years. Our people are the foundation of our success, and we offer attractive salaries and benefits, opportunities for career advancement and world-class workspaces designed for employee wellbeing – to ensure our people get their best life!
About the role
Reporting to the IT Service Desk Manager, you will be responsible for Service Desk function for all staff, contractors and suppliers.
Key Responsibilities
- Support the corporate IT environment including desktop hardware, software and all relevant applications. Build, troubleshoot, and repair computers, printers and any other associated IT equipment
- Logging, tracking, troubleshooting and resolving service requests to meet agreed Service Level Agreements (SLAs)
- Participate in an on-call roster to support out of normal business hours operation
- Attend our remote sites to provide IT support and assistance to stakeholders and other business units
- Keep the IT environment (desktops, laptops, phones) updated with their latest hardware, software and application patches
- Maintain compliance to licensing requirements for all relevant hardware and software
- Manage users of MRL systems throughout their entire employment (onboarding, promotions, moves and terminations)
- Support the management of the computer lifecycle and if necessary evaluate new hardware and software and provide recommendations
- Contributes to and supports IT standards, procedures, help sheets and user guides
- Identify opportunities to drive continual improvements within the Service Desk function and where applicable to the greater IT department
What you’ll bring to the team
- Relevant industry qualifications or progress towards certification eg. Microsoft (MCP, MCSA), ITIL, IT Certificate II or other
- 3 years previous experience working in a Service Desk or IT Support environment
- Experience in a Service Desk environment managing end user requests
- Demonstrated analytical and problem solving skills
- Strong written and verbal communication skills
- Providing 1st and 2nd level technical support to end users
And then there’s the extra benefits
We look after our people because they’re the ones looking after our business. That means a range of additional benefits for choosing MinRes including:
- Annual cash bonuses
- Great Employee Share plans – MyShare
- Employee discounts and offers
- Physical and mental health programs
- Salary packaging
- World class office including on site gym, café and restaurant
- Free parking
Ready for your next challenge? Make a fresh start with MinRes.
Mineral Resources Limited is a proud Equal Opportunity Employer, and we encourage applicants from diverse backgrounds to apply.
