Address WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.
We are the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
At WPP we’re reinventing creativity on an ever-broader canvas, bringing together unrivalled talent, resources, and skills to provide an integrated offer of communications, experience, commerce, and technology for clients.
It’s our people who make the company, and what we do, extraordinary. We champion an open and optimistic workplace, where everyone has the chance to thrive and shine. We foster and celebrate an inclusive culture of belonging, one that embraces diverse thought and individual expression.
Find out more about us including some of the work we’re doing to build better futures for our people, planet, clients, and communities: https://www.wpp.com/about
YOUR ROLE IN A NUTSHELL:
At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.
This is a 6 Month fixed term contract and you will carry out the effective and efficient everyday operations of the IT Desk Side for WPP AUNZ. A trusted pair of hands to deal with level 1-3 issues as they present, and a trusted resource for the Solutions team to assist with project work when needed.
WHAT YOU WILL SPEND YOUR TIME DOING:
Level 1-3 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and stakeholder management throughout the resolution process
Escalation of issues to the appropriate teams as required
Manage simple user and office relocations
Supervise and assist with deployment of new hardware and software to end users, as well as tracking of assets from onboarding to offboarding
Ensure company AV equipment in meeting rooms is working at all times
Subject Matter Expert for unique line-of-business technologies
Compiling, documenting and maintaining Service Desk knowledge base and standard procedures
Working in the "Eagle Eye" team (covering Australia, New Zealand and Bali) to ensure same-day resolution of user incidents across all supported operating companies; this will involve remote support
Liaison with the WPP GTS teams (Infrastructure, Network, Security, Systems Admin) and Applications teams for assistance with project work as required
SKILL REQUIREMENTS:
Communication skills are key; the ability to communicate effectively with colleagues across all relevant teams (Management, Account Management, Strategy, Media, Technology, Creative, Design, Studio and Production) and all end-users in clear, appropriate language (whether written or verbal)
Maintain strong technical skills as tools and technologies evolve
Strong problem-solving abilities
Shows initiative in finding ways to minimise incident recurrence
Able to work with minimal direct supervision
Able to manage time effectively and set priorities appropriately
Able to maintain professional demeanor under stress
QUALIFICATIONS:
At least 3 years' experience in professional IT
Completion of Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems or similar
Strong understanding of supporting both macOS and Windows
Experience in troubleshooting Microsoft Office 365 applications and other cloud services
Experience with Adobe Creative suite preferred
End-user network troubleshooting skills
Experience with Helpdesk portals such as Zendesk (as used by The Brand Agency) and ServiceNOW
THE SUCESSFUL CANDIDATE WILL BE:
Self-motivated, but also a strong team player
Committed to customer satisfaction
Someone that can empathise and communicate effectively with end users
Knows how and when to engage management, when needed
Able to build excellent relationships, based on trust and mutual respect
Can uphold a positive attitude at all times, even under stressful conditions
Able to handle challenging, rapid-response user support
Experienced in balancing, prioritising and organising multiple tasks
Able to communicate with all stakeholders readily and clearly
HOW WE WORK:
At WPP, our people are at the heart of everything we do.
Our mission is to build and foster an inclusive culture of belonging, one that is equitable, tolerant, and respectful of diverse thought and individual expression
Our ambition is to create workplaces where our people feel not only that they have opportunities to thrive, but also that they are celebrated. A place where everyone has the opportunity to learn, grow and do amazing creative work, surrounded by leaders and colleagues who are inclusive, supportive, and kind. We believe that ultimately diversity and difference will combine to produce extraordinary creativity, manifested in the work we do for our clients and the impact we have on the world.
We support flexibility through our hybrid working model which offers the benefits of being together in the office and working from home. We encourage our people to work in ways that meet their needs and enable them to deliver great work.
WPP is an Equal Opportunity Employer. Our mission is to build and foster an inclusive culture of belonging, one that is equitable, tolerant, and respectful of diverse thought and individual expression. WPP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, ethnicity, colour, religion, sex, gender identity, sexual orientation, disability status, or any other characteristic protected by law. We encourage all applicants to apply.
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WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
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