Address- Permanent role hybrid working from home 2 days week
- $80 to $100K plus super (Depending on Experience)
- National MSSP
This is a truly professional and growing organisation who are doing things right! With a collaborative team environment, an enviable customer base across enterprise, NFPs and Government, this employee focused IT Services organisation is looking for a proactive and Engineer to join their Canberra team!
Along with variety, this role offers lots of room to grow taking ownership of projects, developing your career through mentorship, training and certifications and there is an endless road of possibilities for your career growth.
Initially this is a position where you will be supporting key customers in the Canberra region with some on-site troubleshooting/support /Implementation across different technologies as well as remote Level 2 Support.
ABOUT YOU:
- 3-5 years experience working within the MSP space as a Technical Support or System Engineer. However, a background in a busy support/implementation capacity is also great!
- Strong troubleshooting, administration skills with Microsoft products. Such as Office 365, Outlook, Exchange and Intune doing tasks such as email, user & mailbox password creation, device management and application deployment.
- M365 Implementation
- Networking - understanding of DNS, DHCP, troubleshooting business grade firewalls, routers, switches, wifi
- Networking troubleshooting skills. Firewalls, switches, DNS & DHCP. Troubleshooting issues around printer/device connectivity, internet unresponsive and Wifi
- Network - minor configuration changes, fault diagnosis and fault resolutions
- Windows servers/OS troubleshooting and deployment skills
- Any experience with virtualization or backup and storage tech is highly regarded
- Prior experience with ticketing systems, ideally ConnectWise or similar
- Any industry related certifications are highly regarded such as CCNA, MCSA, CompTIA or Azure Fundamentals
- Strong customer Service Skills with attention to detail
Your love of IT and knack to support users will be highly valued!
The Canberra team is a collaborative and friendly team, and although a smaller office, is supported by a terrific team based in Sydney (level 3 Engineers, Service Desk Management etc)
This is an organization where you can step-up, have support technically and professionally, to take your career to the next level.
We would love to speak with you, please share your CV and a cover letter.
Australian Working rights are needed, as this is a permanent role.
Apply now for an immediate start!
