It Team Leader - Brisband

Are you ready to elevate your career and make an impact? We are looking for an all-round IT Team Leader to join our ever-growing IT Support team, based out of our Spring Hill depot. Reporting to the IT Service Delivery Manager, you will work closely with our Network & Infrastructure Team to ensure a high-level support for internal & external users.Culture and Benefits

• Spring Hill Location!
• Monday to Friday - full time position
• Discounts with hundreds of retailers at over 9,000 locations across Australia
• Australia's largest privately owned Transport Company
• Attractive team benefits, stability, and exciting national growth opportunities
• RIPPA values-driven company with a serious safety culture
• Career development with extraordinary opportunities on a national scale
• Fast growing organisation, excellent training, progression, and support

Tasks & Responsibilities

• Lead and supervise a team of helpdesk technicians, ensuring they deliver exceptional customer service and technical support.
• Manage the daily workload of the IT Support Team.
• The position entails frequent travel within the Brisbane area, specifically Rocklea and Redbank, as our IT Support team is stationed in these locations. This may require the occasional visits to Rockhampton.
• Coordinate work schedules, staff roster & on-call after hours roster to optimize team efficiency and productivity.
• Conduct regular performance evaluations of the IT Support Team ensuring SLAs are being met.
• Oversee the development, implementation, and administration of IT Support procedures and policies.
• Provide technical support on IT hardware/software, business applications & processes.
• IT project management.
• Proven analytical skills to identify to assist with process improvement.
• Serve as a point of escalation for complex technical issues, providing expertise and guidance to resolve them effectively and efficiently.

Skills & Experience

• 2+ Years in a similar role - Team Leader or Supervisor of an IT support Team.
• Experience with Office 365/2019, Exchange Online, SharePoint, One Drive & Teams.
• Experience with Active Directory Users & Computers.
• Basic knowledge & troubleshooting of networking such as DHCP & DNS.
• Excellent problem-solving and analytical skills to diagnose and resolve issues.

About Centurion:Centurion is one of Australia's largest independently owned and operated logistics (3PL) and transport companies. Based in Perth, Western Australia but operating across Australia, we have significant mobile, land and infrastructure assets nationwide, including 20 distribution centres and a fleet of more than 2,000 vehicles. This ensures Centurion provides flexible and reliable supply chain solutions for all our customers. Centurion is a values driven organisation operating with the vision of being the leading logistics partner for stakeholders in the commodity rich communities of Australia.Ready to take on a new challenge?If you feel you have the experience, ability, and skills to take the next step with your career within Centurion, we want to hear from you. Click Apply below or email