AddressLabel Power are looking for a dynamic and motivated person to join a strong Brisbane based team in the full time or part time role of IT and Technical Support Specialist that provides Technical Support to our customers, both external and internal. Label Power has a professional and friendly culture that values making good decisions, building relationships, and strong business acumen. We empower our people to take ownership and get things done.
About Us:
Label Power print high quality full colour labels and provide cost-effective printing solutions.
Based in Acacia Ridge, we design and print full colour labels, stickers and tags - including beer labels, chemical labels, cosmetic labels, food labels, wine labels and custom labels. Label Power uses state of the art digital and flexographic printing technology to print stunning and creative labels.
The Opportunity:
Due to rapid growth in 2024 and an internal promotion, we have a new opportunity for a full time or part time IT and Technical Support Specialist to join our team at Acacia Ridge. A fantastic opportunity to learn and enjoy a career path at an established and trusted Brisbane Label manufacturer in a role that is diverse, working across software and hardware, both internally and with external customers.
As anIT andTechnical Support Specialist at Label Power, you will be required to perform onsite printer servicing & assessment, user training as well as provide in-house repairs. Our ideal applicant will also be able to efficiently support the internal business with IT issues and maintenance on an ongoing basis. You will have a professional and strong technical personal manner and the ability to make well judged decisions and arrive at technical solutions on the run.
The Role:
You will learn to perform the following key duties:
- Handle incoming Customer Enquiries for service requests
- Provide remote services as required e.g., TeamViewer sessions
- Help Desk Administration
- Managing work tickets and queues
- Logging all service requests
- Communicating work ticket status to customers proactively (i.e., before due)
- Hardware phone support and back-to-base hardware repairs and maintenance
- Travel to customer location to repair and maintain machinery used in the production of labels;
- Provide internal IT support and resolution
- Make modifications to new and existing in-house label printing machinery;
- Installation, training, servicing and repairs to customers printing equipment;
- Provide Technical Support to customers in the event of breakdown situations and carry out fault diagnosis to ensure the machinery is returned to operation as soon as possible, via on-site, email, phone, and other electronic media
- Ensure service calls, preventative maintenance and repair work is carried out to highest standard and to the customers’ expectations and satisfaction.
- Installing and configuring hardware and software components to ensure usability.
- Test new software prior to release to customers
- Identify, correct and/or advise on issues with software and hardware configurations
- Handle customer technical complaints with a view to clarification, investigation, and co-ordination of remedy
- Work on special projects (e.g., demos and trade shows) as required
About You:
This opportunity is for a person, who is passionate about learning and developing, or growing a career in IT and who is looking for a full time or part time position in a manufacturing role. You will have a positive enthusiastic attitude and believe in and enjoy self-development and personal improvement. As a team player you won't mind getting your hands dirty and helping out wherever required.
- A true passion for working with computers and learning new skills
- Strong technical aptitude, Network IT proficiency, and troubleshooting skills;
- Professional manner and presentation;
- A positive can-do attitude and strong self-belief within a team environment;
- Ability to respond to requests in an effective and efficient manner;
- Strong time management and problem solving skills with the ability to multi-task;
- Excellent written & communication skills;
- Self-motivated and able to work unsupervised;
- Desire to improve work related skills and capabilities;
- The confidence and motivation to give 100% every day;
- Fantastic customer service skills with a customer-first mentality;
- Excellent interpersonal and communication skills;
- Desire and willingness to learn and apply new skills across a range of printer devices;
- Experience with windows and printer drivers (preferable)
- Quick learner and able to meet deadlines and use initiative.
What we offer
We offer a fun, supportive team environment, with a diversity of opportunities, where the successful applicant can create their own future through their positive attitude, strong performance and the dedication shown to customers, together with their self development and team contribution.
