It Technician

IT Technician My client is looking for an experienced IT technician to join their team in Wynnum West to support daily monitoring and troubleshooting of 3rd Party software and SAP. Responsibilities include user support, data reporting, MS Office assistance, and coordination with global SAP functions. Requires 3+ years of experience, advanced Excel skills, and SAP knowledge. Strong problem-solving and communication skills are essential.

Role Overview:

• Daily Monitoring & Troubleshooting: Oversee 3rd Party software and local SAP developments.
• User Support: Help users create incidents, communicate with 3rd Party IT outsourcing, and escalate issues for additional support.
• IT Functions: Perform tasks as instructed by global IT.
• Data Reporting: Assist in running and improving business data reports.
• MS Office Support: Provide user support and training, especially for Excel.
• Global Coordination: Act as a contact point for the Global Head Office for SAP and IT functions, manage changes, and test new SAP processes.

Core Duties:

• Interface Monitoring: Daily monitoring and troubleshooting of EDI, B2B, and Ecommerce interfaces.
• Incident Support: Help users create and resolve incidents with Accenture for SAP and IT processes.
• External IT Support: Assist external IT technicians to resolve incidents.
• SAP Support: Aid in various SAP processes, including stock movements, stock takes, ecommerce, master data, and price list preparation.
• IT Functions: Handle minor IT tasks, such as creating SAP authorizations, preparing hardware, and coordinating with external IT support.
• Record Keeping: Maintain IT asset documentation.

Qualifications:

• Education: Degree or tertiary qualification in Business or IT.
• SAP Knowledge: Essential experience with SAP (or similar ERP software).
• Excel Proficiency: Advanced skills in Excel, including formulas and pivot tables; knowledge of Microsoft Query is a plus.
• Experience: Minimum of 3 years in a similar role.
• Change Management: Previous exposure is preferred.

Technical Skills:

• Detail-Oriented: Strong attention to detail and analytical skills.
• IT Proficiency: Experience with SAP, BW in Sales and Distribution, and advanced Excel skills.
• Microsoft Windows: Strong knowledge required.

To hear more about this role, or for a confidential discussion around your  career path don't hesitate in getting in contact with Hannah Doherty on 073224 9*** or email ********@andersenpartnership.com

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