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Form of workAbout OOCL
Our mission is: To be the best and most innovative international container transport and logistics service provider; providing a Vital Link to world trade and creating value for our customers, employees, shareholders and partners.
Orient Overseas Container Line (OOCL) is one of the world's largest integrated international container transportation, logistics and terminal companies. Listed on the Hong Kong Stock Exchange, we pride ourselves on offering customers a fully-integrated logistics and containerized transportation service, with a network that encompasses Asia, Europe, North America, South America and Australasia.
We Offer
OOCL is committed to investing in our people, providing opportunities for development, training and mentoring to empower employees to reach their full potential. The role is located in our North Sydney office with easy access to North Sydney Train Station and Pacific Highway.
OOCL Australia is recognized as a 'Great Place to work' in Australia and you will enjoy our supportive and caring culture. You will have access to the OOCL Leadership Development Programme, Harvard E Learning Programme and the OOCL Employee Welfare Programme.
About this opportunity
This is an exciting opportunity for a confident, customer-centric team player to join our team in Sydney. You will provideinformation technology support to optimize operational efficiency, responsible for the day-to-day operation, management, and User Support for OOCL. You will be responsible resolving technical issues, maintaining hardware and software installations, and improving IT systems.
- Support staff about IT hardware and software matters in Australia & New Zealand.
- To provide continuous system training for all Customer service team
- Be an interface between the IT development team and Customer Service team.
- Help with the registration of CargoSmart, MY OOCL & Freight Smart
- Help with the Export and import productivity development program by improving the effectiveness of the response time for customers.
- Develop an email distribution solution.
- Provide support with e-Commerce.
- Act as a mediator between sales, GISC, and CSV to improve freight smart bookings.
- Coordinate to increase the percentage of Electronic Bill of lading by communicating and helping the customers with any specifications.
- Guiding OOCL customers on how to use the website cargo tracking for transshipment and all other relevant import information.
- Responsible for establishing and implementing IT procedures considering IT Strategy and plans, project requirements, and cyber and information security requirements.
- Responsible for coordinating technical support team and activities (Service request/Incident Mgmt.) and monitoring performance.
- Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
- Work independently and assist the team in realizing goals and standards – share knowledge and best practice.
Our ideal candidate will embody our shared values of innovation and creating value for customers, as well as a passion and willingness to further develop their skill set under the guidance of the OOCL team.
- At least 2 to 3 years' experience in the Shipping Industry
- Degree or Diploma in Information Technology
- Expertise in IT tools and concepts, such as operating systems and internet protocol suites.
- Confident learning new computer systems and internal procedures
- Be an excellent team player and be able to work effectively under pressure.
- The successful candidate will also display excellent communication skills, ability to converse with people of all levels and is well organized, efficient and effective.
Bringing a diverse mix of best and brightest talents to OOCL is critical to our continued success. That is why we uphold a meticulous screening process. If you find this role suitable to your experience and qualifications, please apply via SEEK: only short-listed candidates will be contacted.
https://www.oocl.com/australia
- OOCL (Australia) is an equal employment opportunity provider and encourages applications from Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.
- Employment with OOCL (Australia) is subject to satisfactory background checks which includes a National Police Check and Reference Checks.
