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Form of work
SalaryITSM/Service Delivery Specialist
Join one of Australia’s leading Utilities companies as an ITSM Specialist. This role is a permanent opportunity. You will work across the ITSM/Service Delivery Team and work cross functionally across many areas.
Some key responsibilities:
- Engage with stakeholders to streamline processes based on Business Requirements.
- Refine and maintain ITIL processes.
- Day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of service management issues which arise in connection with IT services.
- Align IT services with the current and future needs of the business and our customers.
- Reduce the long-term cost of service provision.
- Develop user friendly and documented IT services.
- Quickly and efficiently resolve incidents to improve customer satisfaction.
- Respond quickly to new customer needs and expectations.
- Prepare regular reports on service performance.
- ITIL v3 or v4 Foundational certificate (Must have)
- ITIL Release, Control and Validation or equivalent
- 5+ years of experience in IT operations and IT Service Management.
- 2-3 years’ experience in process re-engineering / development in a large enterprise.
- 2-3 years’ experience in developing support models / RACI matrices
- Understanding and experience with security frameworks with physical requirements such as PSPF, ISO27001, and ISO27002 (not essential but desired)
- Flexible work arrangements and CBD Location (hybrid working with 2-3 days in office)
- Work for a diverse organisation that takes care of infrastructure and utilities services all throughout Australia
- Career development programs
- Inclusive parental leave policy
Skills
ITSM, ITIL, Service Delivery, Change Management, Release Management, Incident Management
Education
Bachelor Degree
