Junior Business Analyst

About RT Health

There aren't many organisations in Australia that can lay claim to such a long history or to being Australia's first registered health fund, but we can. rt health is a not for profit organisation that provides health cover to transport and energy industry employees, and continues to grow today to ensure we provide simple health insurance solutions and great value to our members. 

About the role:

The position holds responsibility for acting as the intermediary between end-users and IT to ensure that business/user requirements are delivered in IT solutions and ensuring stability, availability and reliability of production platforms and applications through the planning and execution of functionally based user testing.

Please note this position is a 12 Month Fixed Term contract role.

Key responsibilities

The responsibilities of the role include but are not limited to the following:

• Respond to user queries and requests, including the creation and/or updating of service tickets.
• Assist in the resolution of system issues and queries from internal and external users in coordination with other Business Units
• Analyse system automation processes in conjunction with HCF priorities, provide recommendations for system improvements
• Assist implementing and testing solutions.
• Meet with user groups to gather and analyze end user requirements
• Analyze workflow to create process maps, user stories and use cases, and isolate areas of potential improvement
• Develop functional specifications that design and document desired outcome of system enhancement/development
• Produce technical specifications to communicate user requirements in technical terms to analyst programmers/project team
• Coordinate User Acceptance Testing (UAT) to ensure the overall efficiency, functionality, and user friendliness of system enhancement/development
• Prepare material and provide training and assistance to end-users following implementation
• Work as a crucial component of a project team responsible for enhancing existing systems or developing new systems

About you

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

• Ability to effectively manage time, priorities and the resolution of requests/ issues effectively ad efficiently
• Creative problem-solving skills
• Ability to work well in a team environment – collaboration within and across teams is critical
• Effective communication skills, ability to engage with stakeholders across IT and the Business
• Business and / or System processing experience
• Accuracy and attention to detail
• At least 1 - 2 years of experience in IT, Business Application Support in a commercial IT environment
• Degree qualified in IT, Business, Science, Engineering or Economics
• Strong customer service focus
• Willingness to learn new technology skills to keep pace with the improvements of the testing process

Good to have:

• Exposure to health insurance policy management systems such as HAMBS, Civica
• Previous experience within Private Health Insurance 

Culture

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our RT Health team!

Benefits

• Up to 50% discount on health cover, pet & travel insurance
• Flexible work arrangements
• Family & Friends day (an additional days leave)
• Organisational wide Recognition & Rewards program
• Generous Parental Leave Scheme
• Certified Family Friendly Workplace
• Health & Wellbeing Initiatives

A career with us – How to Apply

Please check out our website at https://rthealthfund.com.au/about-us/working-at-rt/

rt health is committed to creating a diverse and inclusive workplace.  All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.  All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment