Junior Desktop Support Engineer (End User)

PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.

PERSOLKELLY is seeking a Junior Desktop Support Engineer for one of their Global Pharma Client based in Melbourne!

You will be responsible for implementing and managing End User computing systems. As a member of a growing team in a fast-paced environment, this role will require both strong intellectual agility and hands-on technical skill.

Here's What You'll Do

• Implement, maintain, and administer End User compute devices and related computing environments including systems software, applications software, hardware, and configurations
• Set up, configure, troubleshoot, and maintain End User devices (laptops, mobile phones etc.)
• Use innovative methods and technologies to identify and solve problems related to performance, reliability, and availability of systems
• Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.
• Perform new hire deployments, PC refresh deployments, phones, and A/V meeting support
• Provide a positive customer experience when working with End Users
• Additional duties as assigned

Here's What You'll Need (Minimum Qualifications)

• 2+ years of experience in IT Deskside/Desktop break/fix support or similar role
• Associate Degree or technical institute degree; a combination of education and experience will be considered
• Prior experience working with Windows/Linux/Mac OS environments

Here's What You'll Bring to the Table (Preferred Qualifications)

• Excellent Windows and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills
• Service Now ticket system experience a PLUS
• Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills
• Ability to work with all levels of staff within and outside of IT and outside the organization
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on
• Strong written and verbal communication skills.

HOW TO APPLY
If interested in this role please apply today or alternatively send your resume to Johnathan NG - johnathan.ng@persolkelly.com.au . Please note that due to the high volume of applicants only shortlisted candidates will be contacted.

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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