Junior RTO Administrator

KI Training and Assessing Pty Ltd (KITA) is a Registered Training Organisation (RTO #52593) approved by the Australian Quality Skills Authority (ASQA) to provide Nationally Recognised training & assessing across all parts of Australia.    

Due to continued business growth, we are seeking a motivated and enthusiastic Junior RTO Administrator who has a “can do” attitude and is ready to start their career with a diverse role.  You will be working full time and earning a weekly wage. There may be an opportunity to be enrolled in a nationally recognised training course, Certificate III in Business, which is fully paid for by KITA. This may be your very first role in the RTO world, and we will support, train and help you grow into an administrative professional. 

You will be the first point of contact for the business and will be required to greet and assist customers and visitors, both face to face and on the phone. This role will provide administrative support and assistance to the RTO Administration team as well as supporting the office with ad-hoc duties.

Duties and Responsibilities

• Reception Duties - have an exceptional phone manner, which is pleasant, professional and welcoming
• Provide exceptional customer service to clients arriving in reception
• Respond to student inquiries via phone, email, and in-person, ensuring a high level of customer service.
• Support the student enrolment process by preparing and maintaining accurate records.
• Assisting with online and face to face student enrolments 
• Administrative support to Admin Team 
• Assist with the day-to-day administrative tasks, including data entry, filing, and document management. 
• Ensure a high standard of presentation of the office, classrooms and kitchens are maintained at all times.
• Collaborate with the team to identify opportunities for continuous improvement in administrative processes.

Knowledge & Skills

• High attention to detail
• Ability to use computer systems and programs (Microsoft Word, Excel)
• Previous exposure to making and receiving phone calls.
• Ability to work under pressure and towards deadlines.
• Proactive
• Professional manner
• Comfortable dealing with a variety of people
• Initiative, enthusiastic and a positive attitude
• Neat, professional presentation  
• Clear and fluent English (multi- lingual is favourable but not essential)
• Must have a positive ‘can do’ attitude, and strong ability to work as part of a team or independently as required
• A sense of humour is essential, and you must be a team player that enjoys high staff interaction and supporting others in their role.

Benefits

• This is a great opportunity to start your career from the ground up with the potential to grow into other areas in the business. 
• Strong commitment on team members’ development and long term career growth. The person currently in this role has already been promoted!
• Buddy system for new employees and mentoring for harnessing your potential as well as having full access to the Leadership team
• Multicultural organisation with an inclusive and supportive team culture celebrating diversity

To Apply:

If you are seeking an opportunity to develop your skills in a growing RTO, we would love to hear from you. Please submit your cover letter and resume to ***************@KIGroup.com.au  with the subject line "Trainee Administrator - RTO Application." We look forward to reviewing your application.