Kitchen And Cellar Door Supervisor

Handpicked® Wines is not your average winery. We are dynamic and family owned, crafting top quality wines that offer a true sense of place, a place we are keen to share with Melbourne! The Mornington Peninsula is home to our winery and flagship vineyard Capella, but winemaking spreads to our fully-owned and organically-farmed vineyards across the country, from Barossa Valley to Tasmania.

Our business is growing and we have a new position available for a Cellar Door and Kitchen Supervisor to join our team at our Urban Cellar Door in Melbourne. 

Much like our wines, this role is not your traditional hospitality role. It involves looking after our guests and sharing a premium fine wine Cellar Door experience with them. You will be assisting and reporting to our Cellar Door Manager, supervising the Cellar Door and preparing cheese/charcuterie boards to pair with our wines, imparting your passion and knowledge for all things fine wine and food. 

Role responsibilities and duties:

• Supervise Cellar Door food and wine service to ensure a premium and seamless customer experience and maximise sales. 
• Represent the company at Cellar Door, events, workshops and in collaboration within the local businesses and community if required. 
• Facilitate and conduct wine tasting events for customers and supervise and assist at Cellar Door events. 
• Process, prepare and dispatch orders and assist with inventory management/stock control. 
• Assist with opening and closing procedure and cash reconciliation. 
• Supervise Cellar Door team to ensure premium customer service standard and policies/procedures are adhered to. Assist Cellar Door Manager as required to conduct new staff inductions and training. 
• Actively promote the sale of the company’s wine, products, services and promotional materials in store. 
• Create and promote new seasonal food menu/event items according to the Cellar Door standard.
• Assisting in preparing, cooking and presenting all the established menu items.
• Monitor food quality and quantity as it relates to portion control. Monitor all food storage facilities to ensure that proper storage techniques are being used and that the cleanliness standards are being maintained.
• Following, and ensuring the team follows, food hygiene and occupational health and safety measures and guidelines (OH&S).

Ideally you will:

• Have an entrepreneurial spirit and a passion for the wine industry 
• Have Premium Hospitality, Event and Retail supervisory background with knowledge of wines and wine production.  
• Be a Team Leader who can adapt, supervise, and motivate a team through a hands-on approach and positive attitude. 
• Have a commitment to excellence and the highest standards in customer service, sales and presentation. 
• Ability to assist with organising events and orders with a high level of responsiveness to ensure high standards of service are met. 
• Relevant qualifications in wine, sales, hospitality and/or event management will be highly regarded. WSET certification or similar is desirable.
• Strong attention to detail and accountability with ability to multitask and prioritise tasks. 
• Experience in ordering stock and reconciling inventory. 
• Must have at least 1-2 years culinary experience. Must hold a food handlers certificate, food safety supervisor certification would be a positive too.
• Valid RSA, work visa/citizenship and the ability to work weekends and evenings as needed, as is being physically fit, capable of lifting cases of wine/general stock and cleaning. 

We have a great working environment with a supportive, inclusive, and inspirational team, competitive remuneration with wine and spirits discounts. Training with our sommeliers, chefs and winemakers is provided, and there are opportunities to grow personally and professionally within the group. If this sounds like something you would be interested in then we’d love to hear from you.