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Form of workABOUT THE OPPORTUNITY
We’re on the lookout for talented Service Desk Technicians to join our company. Our Technicians make use of their established skills within a large, fast-paced environment. Working on real-time IT-related issues and requests received through the business whilst upholding Kinetic IT’s reputation for delivering beyond customer expectations.
- Troubleshooting & investigating IT-related issues over the phone
- Deliver a high level of proactive and cooperative customer service
- Log & resolve IT tickets and escalate to cross-functional teams as required
- Collaborating with other vendors and service providers
- Sharing lessons learned and process improvements with your team
Keen to get involved? You’ll just need some of the following:
- Required: Hold ACTIVE status & maintain a minimum Government Security Clearance
- Ability to obtain a National Police Check
- Clear communication and good customer service skills
- The ability to adapt to technology changes and follow processes accurately
- Prior experience in a phone-based and/or dynamic customer service environment is highly desirable
- Open to carrying out rotational shifts, either staggered starts or 24/7, depending on the role.
The Kinetic IT Difference
- Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year Party
- Paid parental leave, and other benefits tailored to your individual goals
- Vendor Exam Support, ITIL V4 Training and Communities of Practice groups
- Dedicated professional development reviews every 6 months, with monthly follow ups
- An open and supportive culture where we respect all people and individuals, and everyone has a voice
About KINETIC IT
We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1,300+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.
How to apply
Meet some of our crew online at www.kineticit.com.au and if we look like the type of company you would like to work with, click ‘Apply Now’ or contact ***************@kineticit.com.au to discuss further.
Please note: Suitable candidates will be contacted early January 2024.
