Address- Friendly team & approachable Manager
- Mac training provided & growth opportunities
- Structured ITIL environment & approachable manager
- Chatswood area - onsite Parking
- $70K + super + benefits
Organisation & Role
This leading school based in Chatswood area, is on the lookout for a Front-Desk Support Analyst to join their friendly & professional IT team and assist with the various requests & IT related issues from students, staff, families and external providers.
Reporting to the IT Manager, your key role will be to provide IT support to thousands of users working in both Mac & Windows environments.
Position
Joining a large IT team, you will be a first point of contact and provide IT technical support to thousands of users, in a Mac & Windows based environment.
Some of your key responsibilities will be:
- Providing Level 1 & 2 technical support either by telephone, email, remote or face to face.
- Troubleshooting software and hardware issues in Mac & Windows based environments (Mac OS, iPhones, iPads, Windows OS, Microsoft Office Suite, emails, O365, networking, etc.)
- Perform user account administration maintaining user access in the various Systems and Software
- Updating users on progress during problem resolution
- Maintain knowledge base to facilitate prompt resolution of incidents
- Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incidents volume.
What's in it for you?
- Opportunity to start or continue a career in the IT field in a friendly environment
- Training and development opportunities
- Work within core business hours
- Approachable Manager and friendly team
- Chatswood area - onsite parking
- Meal vouchers provided during term time
- Excellent Salary package - $70K+ super per annum + benefits
Technical requirements
- 1-2+ years of experience supporting and troubleshooting Windows & Mac devices and software in medium to large organisations
- IT support experience (via phone, email, remotely or face to face)
- Good technical knowledge across Mac OS, Windows 8/10, Network and Security.
- Good knowledge of ITIL methodology including Incident, Change, Problem and Knowledge Management.
- IT degree or equivalent qualification and relevant IT certifications
- Excellent communication and presentation skills
- Outstanding Customer Service skills
- Valid driving license & car essential
If you are interested in the position and believe that your skillset is suited to the requirements please apply now.
Due to the large number of CVs we receive we cannot always respond to every applicant. If you do not hear from us within two weeks of applying then you can assume that on this occasion your experience was unfortunately not an exact match for the position, but please do not hesitate to apply again in the future.
Additional information
- Lots of face to face support - Friendly team - onsite parking
- Training provided and opportunities to evolve within the organisation
- Structured ITIL environment & approachable manager
