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SalaryWho is AceIT
Located in Notting Hill we are Jedi who are busy working on solving our client's IT problems and changing the world all at the same time. We provide professional support services and technical consulting to small and medium sized businesses across Australia. No two days are the same. Our clients need us to go above and beyond, as they rely on us to defend them from being attacked by malicious hacks and faulty network configurations.
This is why we are on the lookout for the next light-sabre wielding IT technician who is passionate, energetic and ready to take on the world with us.
Could this be you?
We are looking for another geek in disguise who has a burning passion for technology and is eager to work with like-minded folks.
- Is your room filled with Windows Servers that you have built out of every spare computer that came your way?
- Have you ever spent a whole weekend re-RAIDing your computer HDDs just so you can make it a little bit faster?
- Do you enjoy helping everyone around you with their computer troubles?
If so, we would love to train you to become the professional you are destined to be.
These will be your first battles
As the Help Desk Technician, you will deliver outstanding service to one of our clients with offices across Australia through onsite, email and telephone support. The role requires you to have strong command of the English language and no Chewbacca Wookiee growls.
Some of the cool things you will start off by doing with us:
- Manage the Help Desk ticketing system
- Diagnose and resolve desktop, server and network problems
- Liaise with third party service providers for problem diagnosis and rectification
- Provide onsite support and training to end users when required
- Escalate issues to your team leader and action calls according to agreed SLAs
You will also work on interesting projects, learn new cloud technologies and be provided with on-going training from the best Jedi Masters in the trade.
We are looking for someone who will be a perfect fit for our team, someone who is hungry to learn and excel in this awesome and fast evolving industry. So, if you are ready to hyper-drive your career and get the best industry experience that money cannot buy, then you have to join our team.
Experience and skills required include:
- Strong communication and customer service skills
- Excellent time management skills
- Windows OS support and troubleshooting experience
- Microsoft Server 2019 to 2022
- MS Entra ID, MS Azure and Microsoft 365 user administration
- Networking skills including firewalls, VPN, switches, DNS, DHCP, TCP/IP
- Experience with common backup technologies
- Experience and understanding of VOIP
- Minimum 2+ years’ experience in a similar role
Selection Criteria:
- It is absolutely crucial that you are ambitious, confident and have a passion for achievement.
- Must hold a valid Victorian Driver's license and own a car
- Must have full, unrestricted working rights
- Applicants without at least 2+ years of experience in a similar role will not be considered.
- Knowledge of and experience with ConnectWise and N-able will be highly regarded
This opportunity is available on a full-time basis and the salary is commensurate with the role.
lease email us your CV along with a cover letter to *******@aceinfotech.com.au. Use this opportunity to tell us why we should consider you in 100 words or less.
No agencies please - we got this!
