L3 ICT systems engineer

Level 3 ICT systems engineer

We are a professional technology services business looking to work with passionate people. If you want to build your IT career with an innovative, dynamic, professional IT services business, APPLY NOW!

About Us 
We are a fast-growing and highly respected Managed Security Service Provider (MSSP) helping mid to large businesses build cyber resilience and delivering innovative and cost-effective technology solutions. We do this by applying cutting-edge technology and management tools with an obsession for exceptional customer service. 

About the role 
We are looking for a can-do technical allrounder who can provide L2/L3 support to our front-line support team, take ownership of complex customer environments, and maintain cybersecurity resilience. 

You will also work with the sales team to design and deliver complex projects for new and existing clients. 

What you’ll bring
You will have a healthy appetite to learn new technologies and be willing to go the extra mile for the team. You need to be comfortable working with customers over the phone and have strong, clear communication skills, both written and verbal. 

As this is a Work from Home role, you will need to be comfortable working autonomously whilst communicating with your team effectively. 

Skills and experience

• Experience managing large network environments or MSP experience Essential.
• Experience with key Microsoft services, Active Directory, Azure AD, M365 and Windows servers. 
• Excellent knowledge of networking – troubleshooting and understanding (routing, switching, wireless, VPN, SDWAN and firewalls)
• Virtualisation technologies, vSphere and HyperV
• Cyber security knowledge, including policy and risk mitigation processes
• Public Cloud experience with AWS and Azure
• Backup technologies, Veeam and Metallic
• Oracle, MSSQL experience will be highly regarded

Ideally, we are looking for a curious, proactive and driven individual who wants to be challenged and further their IT career.