Address
Form of work
SalaryAbout us
IML’s vision is create better managers and leaders for a better society. For 80+ years, our customised programs, short courses and events have offered industry-leading learning, networking and workforce solutions to support lifelong growth for business.
About the role
Kick-start your events career by delivering high quality guest services to optimise our client experience for our L&D program participants, members and visitors as well as provide administrative support for the seamless planning and delivery of L&D programs. This is an opportunity for an enthusiastic & highly-organised events graduate or hospitality professional to join & start your career pathway in our dynamic L&D Delivery team.
Responsibilities
- Manage the reception desk to meet and greet IML L&D program participants, members, and visitors including alerting team about arrivals, assisting guests with accessing rooms, WiFi access, refreshments etc.
- Provide IT and any other venue support as required by facilitators and guests.
- Assist with set up, preparation and clean-up of programs and events including catering, room set-up and kitchen duties. For example: coffee machine fully operational at all times, catering provisions available, dishwasher stacked & unstacked.
- Maintaining the professional office presentation.
- Managing general office queries and assistance, including support with organising couriers and postage.
- Order program & office supplies stationary supplies for multiple office locations.
- Printing, collating, and distributing program materials.
- Prepare and distribute participant certificates.
- Collate & distribute participant feedback reports.
- Liaising and coordinating any office or administrative support as outlined above that is possible remotely for other IML offices.
- Support the L&D Events Specialists with the end-to-end delivery of training courses.
Experience & attributes required
- Qualifications in events or hospitality management or previous experience in the adult education & learning and development sector will be highly regarded. Otherwise, work experience in an event, hospitality or administration role is also desirable.
- Strong customer focus with excellent client-facing communication skills, both written and verbal.
- Very good time management and organisational skills demonstrated by the ability to multi-task and remain calm under pressure.
- Highly motivated with sound interpersonal and communication skills so has the ability to work effectively in a team or independently.
- Strong attention to detail.
- Possess strong problem-solving skills and the ability to make decisions as per standard operating procedures and know when to escalate issues to management.
- Sound technical skills including the use of the Microsoft Office Suite and experience in Salesforce, Mission Control or similar systems desirable.
Why join us
- Excellent mentoring and career advancement opportunities to kick start your career in events.
- Well-appointed office overlooking Story Bridge in Brisbane CBD.
- Access to extensive professional development through complimentary IML membership.
How to apply?
Please click on apply to submit your resume and cover letter addressing the selection criteria. Please contact HR by calling 1300 661 061 if you have any queries. Applications close Monday 11 March 2024 but please note applications will be screened upon receipt and advertising may close prior to the closing date.
