Job Description:Who we are:Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data - one driven by passion and innovation.As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.
Why Join Us?- Meaningful and Fulfilling Work
- Inspiring and Caring Leaders
- Global Talent Center
- Recharge Your Potential
Responsibilities:Operational Execution:
- Manage the day-to-day operations of our key accounts
- Oversee maintenances and conduct audits nationally.
- Manage Generator building load tests.
- On Call Roster every second week or as required as per staffing requirements and availability.
- Co-ordinate activities to ensure SLAs are met.
- Raise CRQs in ITSM.
- Manage the activity of third-party contractors.
- Preparation of monthly reports and financial forecasts.
- Attendance at monthly meetings with key customers to review SLA performance.
- Weekly operations meeting to address grass roots operational discussions/ actions and compliance.
- Provision of quotations to ensure consistency.
- Building and maintaining close relationships with customer.
- Able to travel interstate when and if required.
Continuous Improvement:
- Identify opportunities to expand the Global Services offering and make direct representation to prospects and customers to expand the service business. Working actively with the Managed Services Manager.
Planning, Process and Reporting:
- Work collaboratively with the Managed Services Manager to develop short- and long-range business plans.
- Initiate, lead and manage an extensive and diverse range of projects which increase operational sales performance.
- Proactively work with cross functional key stakeholders to identify and address business improvement opportunities.
Requirements:- Trade or Engineering qualifications desirable
- Servicing Critical Infrastructure in a 24/7 environment
- Previous experience with Data Centre or Telecommunications sectors would be an advantage
- Previous exposure to a service project management environment
- Exposure in the Mechanical/Electrical Contracting Service Industry
- High level interpersonal and negotiation skills
- Sub-Contractor Management
- Business Process Improvement
- Service management
- Forecasting & financial acumen
- Project management
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