Lead Engineer/System Programmer (Audio Visual)

Serity is an Australian-owned and operated company, comprised of a passionate team on a mission to revolutionise how technology seamlessly integrates into modern spaces. From interactive whiteboards to advanced video conferencing solutions, digital signage, and comprehensive meeting setups, we cater to diverse clientele across the retail, education, government, and healthcare sectors. In this dynamic environment, no two days are alike.

At Serity, we take pride in our reputation. We're good at what we do, and we're all about keeping that momentum going. We strongly believe that our success lies in our team, so we are a company that promotes career progression, learning, flexibility and work-life balance —because we want our team to be the best version of themselves.

Serity is an equal opportunity employer.

As the Lead Engineer, you will play a pivotal role in supporting our Sales and Operations departments to achieve common goals. Your responsibilities will encompass onsite technical work, commissioning, programming, and service tasks as needed.

You are a motivated individual with a passion for technology and a commitment to excellence. You should thrive in a dynamic environment, possess strong communication skills, and be capable of mentoring and facilitating learning across the business. You love working with clients and team members, and have the capability to assess, design and program systems to suit a variety of environments. Ideal candidates will have a strong background in AV systems commissioning and programming, with proficiency in Crestron, Extron, QSC, Biamp, Shure, Netgear (and networking in general), MS Teams, Zoom, and UX Design. 

• Foster a culture of excellence for both staff and clients.
• Provide onsite installation, commissioning, programming, and service-related works.
• Verify and program systems onsite and in-office.
• Be involved in the design of systems, helping create BOMs, and providing documentation for sales and delivery.
• Offer technical support and fault diagnosis across all aspects of our business.
• Ensure all necessary information is available for project delivery and attend site handovers.
• Engage in customer-facing technical sales activities as required.
• Hold Vendor & industry certifications and continuously develop product knowledge.
• Help maintain our catalogue and engineering documents.
• Mentor and facilitate learning across the business.

• Hybrid role / flexible work arrangements
• Supportive team and a great culture.
• Long-term career progression opportunities.
• Regular team events.

If you have a genuine passion for AV solutions, along with the necessary skills, please submit your resume and cover letter to Paul Kemp at ****@serity.com.au.