AddressWe're looking for a Lead Product Designer to join the JSM Design Team, designing solutions that reimagine how internal teams provide help to other teams within their organisation.
Your future team
You'll be a member of an accomplished team of Product and Content Designers, all motivated by the mission to help teams easily set up a service management tool.
Your team will reimagine how a service desk best serves the needs of teams beyond IT. Think HR, marketing, accounting or legal teams. This is an exciting, high-priority product space with plenty of room to flex your design skills and influence the future direction.
What you'll do
Jump in and create a vision for HR teams while planning and driving work forward with your direct team. This exciting, multi-faceted project requires an accomplished lead with skills in strategic design, information architecture, interaction design, and a systems approach to interface design.
Make a substantial impact at scale. We have more than 10M users worldwide, and teams large and small depend on our software to do their work. As a lead designer, you will be involved in everything from problem definition to research to UI implementation.
Ownership and autonomy across the entire design process. As a lead you will not just design individual features, you'll define the long-term strategy of an exciting and important areas of our business.
Collaborate with some of the smartest (and nicest) people in the industry. Day-to-day you'll work within a diverse product team, collaborating with Engineers, Product Managers, Content Designers, Marketing Experts, and Analysts.
Be a true champion for our users. We take design seriously, and following one of our core values, ("Don't F the Customer") we're on a mission to become an experience-led company. We want to make our customers love how easily our products help them.
Contribute to a vibrant team culture, inspiring a team of diverse talents to do the best work of their life. Some days this might be something fun and social. On other days you may mentor another designer on how to increase the impact of their work.
You will report to the Head of Design and collaborate with an Experience Design Manager in JSM.
Your background
8+ years of professional UX/product design experience, implementing user-centred design methods and best practices to design impactful solutions to challenging problems
Passion for story-telling, the ability to bring design direction to life with compelling narrative
Experience balancing customer needs with business goals, market viability, and technical feasibility
The ability to measure success with qualitative and quantitative methods
Mentor, grow and support a team of designers
A high level of proficiency designing with tools such as Figma
Great to have
Domain knowledge in service management or customer support processes.
Experience shifting Enterprise grade experiences into consumer grade design
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
