Product Design Lead

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections. 

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are getting ready for a massive 2024 and scaling at pace, making this the perfect time to join CreditorWatch.

Your Role & Team:

Reporting to the CPO, you will be the most senior Product Design person in CreditorWatch owning companywide design strategy and principles.  You will have a strong influence on the company's product strategy.

What will you be doing?

• In a hands-on role, working product-driven environment with experienced product managers, product owners and engineering leads, you will be responsible for overseeing the UX of each development delivery. 
• Owning and influencing the Product Design strategy for the business.
• You will also directly lead three other Product Designers and will be central to help scaling the design team in the future.
• You will be working in a high-performing & fast-paced environment so having the ability to make key decisions at speed without losing focus on best-practice usability, will be a huge advantage.

What are we looking for?

• A successful track record defining and executing design strategies and processes (systems and standards) across a portfolio of products.
• A proven ability to synthesise customer insights into products that users love.
• Experience leading Product Designers to grow and do their best work in a positive and creative environment. 
• Demonstrated ability to lead a group through rapid iterations of lo/hi-fidelity designs.
• Plenty of experience in defining user journeys and information architecture, without losing focus on best-practice usability.
• An ability to design intuitive user interfaces.
• A pragmatic approach to Product Design with an ability to firmly focus on the end user value whilst incorporating commercial goals.
• A love of data (both qualitative and quantitative) and turning insights into actions that drive customer usage and satisfaction.
• An ability to communicate complex ideas and concepts, simply and clearly.

Our Benefits:

• Keep Active – All employees get a Fitness First Platinum gym membership.
• Daily Fuel – Coffee’s on us – you’ll get a coffee card to grab your favourite pick-me-up every day. Breakfast and snacks? We’ve got you - our kitchen is well stocked with fresh fruit, bread, cereal and nutritious treats. We also offer regular catered lunches, asking you what you want, giving you the food, you love.
• Wellness Days - On top of annual leave, all employees get one Wellness Day off per month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work and fill your cup. 
• Monthly Massages - Relax and recharge to stay on top of your physical and mental game. We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it. Relieve physical tension and improve your wellbeing with a well-deserved massage.
• Bonus Shares - We offer our dedicated employees’ performance-based bonuses, providing financial incentives to drive high performance. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.
• Counselling - All our employees and their direct families get access to free counselling. This is a completely confidential service. Our commitment to mental health means that professional help is always available when needed.
• Fun Activities - We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah, we’ve got a boat), these monthly team building activities will keep you feeling valued and connected.
• Legal Services - Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

Our Values:

• The 1%’ers add up - Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.
• We are dependable and trustworthy - Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.
• We are committed to growth - Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.
• Our people make the difference - Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives. 

Our Hiring Process – We like to keep it simple:

1. Initial conversation with our Talent Team – As a way of introduction to CreditorWatch and getting to know yourself.
2. Hiring Manager meeting – to understand if there is a fit from both sides.
3. Functional / Case Challenge meeting – this is a chance for you to showcase your skills.
4. Values / Culture meeting – to ensure we align with your Values, and you align with ours.

We are committed to you:

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthdays and service anniversary celebrations.

We are an equal-opportunity employer, and we are committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.