AddressWith over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” Our Claims Assist team currently has multiple opportunities available for self-driven individuals who have identified that they want to drive their career towards leadership and are looking for opportunities to develop their skills.
These are fantastic opportunities to step up in to one of our high performing operational teams in Insurance, Claims Assist as a Lead Specialist. Reporting to a Claims Assist Team Leader you will be involved in the successful operation of a team. You will support the Team Leader with the delivery of coaching, analysing team performance, identifying and implementing continuous improvement initiatives as well as gaining an understanding to queue management (across all communication channels).
These opportunities are offered as Full Time roles, on a permanent basis. What’s the role? Deliver a consistent RAC Insurance claims lodgement and enquiries service to members throughout the insurance claim via multiple channels Provide personalised attention and prompt decision making to members Support Team Leader with the delivery of coaching to ensure consistent and effective claims management service through knowledge sharing Conduct continuous improvement reviews to deliver improvements Design appropriate solutions, coaching referral calls and handle Tier 1 insurance dispute complaints Analyse team performance and support Team Leader with implementation of feedback Deliver required service levels through effective management of Real Time Management Supervise weekend and public holiday rotation shifts to ensure a smooth and productive operation is in place
What are we looking for? People management and coaching experience is ideal with an interest in developing this skill Insurance product knowledge is advantageous Empathy and resilience in assisting members in difficult situations Proven ability to build productive relationships with stakeholders and drive valued outcomes Strong task planning and time management with competent decision-making skills Flexibility to work on a rotational roster Commitment to putting members at the centre of everything you do What we can offer you: A workplace culture where our people feel valued, respected and empowered
Work in flexible ways that meet work/life commitments and support wellbeing Be part of a purpose led organisation that gives back to the WA community An environment that values ongoing career development Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services Opportunities for community engagement and corporate volunteering
If you are looking for an opportunity to further develop your leadership skills, have a strong member focus, thrive in a culture of continuous improvement, then we would like to hear from you. Please send us your cover letter and CV showcasing what you can bring to the team. Applications Close COB Friday 24th
May 2024. Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. #BetterJourneysRAC #LI-LH1 RAC is a purpose-led member organisation.
Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our
State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.
Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences.
We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact ***********@rac.com.au
