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Job Category
Sales
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
The Platform Technical Architect team is aligned to the most dynamic and exciting part of our business. As pre-sales engineers and architects, we partner with our customers to use Salesforce technology to drive digital transformation within their companies and support the sales team in winning new business. We work in a fast-paced, team-driven environment where everyone brings something unique to the table to get the job done.
Role Description
Platform Specialists are the solutions team members who know what's possible and how to make it happen. Their deep technical, integration and product knowledge allows them to serve as subject matter experts on the account team, not only in terms of products and features, but also in how to craft the right solutions to satisfy both business and IT buyers. They are not afraid to dig into the inner workings of our platform to answer an exciting question or address an objection, and are equally as comfortable speaking to a new Salesforce admin as they are to the CIO or CTO. They are willing to be honest about potential challenges and always keep the long-term success of the customer in mind. People who enjoy both connecting to technology in a deep way and relating to people will excel in this role.
Your Impact - Responsibilities
- Demonstrate a deep knowledge of Salesforce product offerings
- Understand the customer needs, establish salesforce leadership, and demonstrate SFDC's products as the best solution that addresses the technical and business requirements
- Active contributor to the internal Technical Architect community by participating in calls, publishing reference architectures and creating decks and other reusable assets for technical topics
- Work closely with other elements of Salesforce.com, e.g. pre-sales teams, sales teams, enablement, product marketing, etc. to develop and execute internal and external programs and initiatives
- Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
- Willing and able to travel to customers or Salesforce offices
- Be a force multiplier and have a passion for team and team members' success by providing technical guidance, career development and mentoring
Qualifications
- Minimum 5 years Sales/Solution Engineering or equivalent experience (IT, product management, consulting, etc.) with position offered commensurate to experience and skills
- Excellent customer-facing written and oral communications skills
- Ability to work as part of a team to solve technical problems in varied environments
- Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution
- Excellent time management skills and the ability to support multiple, concurrent projects.
- Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge.
- Keep current with both partner and competitive technologies in order to put proposed solutions into the context of the broader technology landscape.
- Strong understanding of architectural design patterns include SOA, Micro-Services, object-oriented design patterns, common integration patterns, etc.
- A good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications - e.g. SSO, oAuth, SAML, LDAP, etc.
Preferred Qualifications
- Deep & practical knowledge of the Salesforce platform, including Salesforce Certifications and/or Trailhead Superbadges, or relevant work history
- Coding experience and a willingness to work with or demo code-centric solutions (APEX, Java, C#, JavaScript, Python, Ruby, or other modern languages)
- Understanding of risk mitigation, compliance and security.
- At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information
Key Words
Pre-sales, presales, pre sales, Platform Specialist, Technical Architect, Enterprise Architect , solution consultant, SAAS, technical sales, Sales Consultant, Solution Engineer, Solution Architect, CRM
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
