Leaders & Logistics Coordinator

Role Summary

We're in search of a meticulous, personable individual to join our team. Your role will involve recruiting and assisting expedition leaders, guaranteeing exceptional experiences for our participants. If you possess strong communication skills, a passion for student development, and an affinity for travel, come join us and chip in to crafting unforgettable journeys across the globe.

About World Challenge

Refined over 30 years, World Challenge trips focus on enriching the lives of young people through experiential travel. Our philosophy is based on the belief that character and perspective are developed through real-world experiences. Working in partnership with schools, World Challenge facilitates powerful, student-led expeditions across the world, providing opportunities for young people to develop crucial life skills, such as leadership, resilience and self-belief.

World Challenge is part of Experience Education, a division of the Travelopia group, one of the world's leading specialist travel groups.

About Experience Education

Experience Education is a unique collection of brands including World Challenge, SkiBound, Travelbound, Edwin Doran, Masterclass and JCA Adventure, being responsible for the way in global educational travel across Europe, Australasia, Dubai and the North America, and we're on a mission to create the most inspiring experiences for our guests, with memories that last for a lifetime!

Experience Education is part of the Travelopia group, one of the world's leading specialist travel groups, providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting based school trips, corporate hospitality and sporting event fan travel. Private equity owned by KKR, Travelopia is headquartered in the UK with offices and marine bases all over the world.

Our Impact

At the heart of each World Challenge trip is a focus on personal growth, global citizenship (through sustainable community and conservation initiatives) and health and wellbeing. We want young people to return home with a concern for something larger than themselves, and an enriched view and greater appreciation of the world around them.

The Role

Overall purpose of the role:

Our Leaders & Logistics Coordinator is part of our distributed team, helping to ensure we provide a detailed level of customer service. This is a varied role which includes supporting local recruitment and placement of freelance Outdoor Expedition Leaders, organising logistics for team preparatory training, handling the provision of group expedition equipment, and support and fast-paced problem solving whilst teams are on their trip.

Who we are looking for:

An organised and friendly collaborator with a high attention to detail and ability to lead multiple and dynamic priorities. Our ideal candidate will have a positive problem-solving approach, an interest in travel and adventure, and a commitment to dedication. If you've got these skills, we'd love to hear from you.

Key responsibilities:

• Organising and attending new leader recruitment events to help grow a pool of exceptional expedition leaders
• Working with our distributed team to ensure timely and effective placement of leaders to upcoming trips
• Supporting leaders with questions they may have in the build-up to their trip
• Helping to ensure that leaders are set up for success and have everything they need to own a safe and successful trip
• Providing feedback to leaders on their performance
• As required, organising the logistics of pre-departure preparatory training events delivered by leaders
• Planning and provision of equipment to support trips including medical supplies and communication devices
• Working our distributed team, to forecast and plan equipment procurement requirements
• Coordinating with couriers to ensure high standard of group expedition equipment is delivered to teams in a timely manner ahead of departure and returned at the end of the trip
• Running any equipment storage, ensuring the correct H&S standards are followed and equipment is maintained to a high standard
• Working as part of our wider Operations team in our 24/7 staffed Operations Centre when required
• Providing customer support for teams when they're on trips by triaging, running and recording incidents
• Ensuring customers receive the highest level of care and support and enabling them to still enjoy and participate in their trip

Key skills:

• Have excellent organisation skills with the ability to prioritise tasks effectively.
• Be a confident, engaging and effective all-round communicator, with strong emotional intelligence and excellent at establishing relationships with people
• Have a good understanding of what it takes to be a phenomenal expedition leader and to deliver an exceptional customer experience
• High level of persuasion and tenacity and motivated by working to targets
• Be able to efficiently balance workload, handling multiple tasks and reacting quickly and efficiently to changing priorities
• Have a high attention to detail
• Have the drive and motivation to constantly ask if there is a better way and to initiate and handle change if there is
• Have a passion for travel and student development
• Be able to commit to a rota shift system for the periods where teams are on trips

Working For Us

• Optional hybrid working pattern between our office and your home
• Opportunities to travel overseas as a member of an expedition team and/or on familiarisation trips
• 20 days of annual leave plus public holidays, 2 charity days per year and a bonus day off for your birthday
• Global recognition and reward programme
• Access to extensive online learning resources and an allotted personal growth hour each week
• In-house and externally accredited training opportunities
• Regular social events
• Various employee discounts and offers, including discounted trips with other Travelopia brands and reduced-price kit for your next adventure

We believe that people are happier and perform best when they are able to be their true selves and that teams with varied strengths deliver better results.

We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can thrive.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly advise us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

To request accommodations, please contact our team at Talent@Travelopia.com