Learning & Development Facilitator

LEARNING & DEVELOPMENT FACILITATOR – LEARNING & DEVELOPMENT 

At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.  

Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.  

The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically. 

As our Learning & Development Facilitator, reporting to the Star Academy Manager, you will deliver The Star Entertainment’s learning and development strategy that supports our risk culture and compliance needs through workshop facilitation. 

This is a fantastic opportunity for a facilitator superstar to create dynamic learning experiences that contribute to the professional growth and effectiveness of The Star’s workforce. 

The role is open for permanent full-time and contractors!

A few of your responsibilities  

• Facilitate interactive and engaging learning sessions, where the workshops will range from Welcome Days and onboarding to guest experience, technical skills, compliance, and leadership programs.  

• Evaluate learning effectiveness through assessments, feedback, and performance metrics, making continuous improvements. 

• Tailor programs to provide context to each audience group, ensuring participants are clear on how to apply the learning in their role. 

• Manage logistical aspects of workshops including scheduling, resources, and participants communications. 

• Work closely with business leaders and subject matter experts to understand the impact of training and where improvements can be made for future. 

• Provide one-on-one coaching or additional support to participants as needed for optimal skill development. 

What we are looking for 

• Extensive experience in Learning & Development facilitation in the service/hospitality industry or regulated environment (virtual and in-person). 

• Ability to align training initiatives with Australian regulatory goals and the overarching training dominance framework. 

• Experience in successfully developing and delivering training programs that uplifts leaders and team members’ capability as part of regulatory and governance requirements. 

• Interpretation of the Australian Casino Control Acts, associated regulations, and compliance requirements. 

• Tertiary degree in a relevant field with Certificate IV in Training (e.g., Learning and Development, Organisational Psychology, Adult learning)  

You are a seasoned facilitator with in-depth knowledge of risk culture and compliance to carry out learning workshops supporting The Star’s regulatory requirements. Relationship building comes naturally to influence, inspire, and motivate individuals, and you have a proven track record in designing compliant training initiatives within an effective training governance framework. 

Your role will be pivotal in shaping the success of our training and development offer for every team member at The Star. Join us in making a difference. 

What can we offer you?  

• Complimentary meal on site every day, including hot meals, sandwich bar and more 

• Discounted parking available in the city 

• Flexible working arrangements 

• 30% Discounts across award winning restaurants and accommodation 

• Lifestyle discounts including gym memberships and dry-cleaning services 

• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+ 

• Opportunity to work with elite professionals and assets 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Our culture 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

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The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.