Learning Support Officer

An exciting opportunity exists in FASS/School of Communication for a Learning Support Officer to provide administrative support to the school in relation to academic programs activities including processing assessment and exam results, maintaining course/subject information, and answering staff and student queries relating to teaching and learning activities. The Learning Support Officer will be appointed on a full-time, fixed term contract until the end of December 2025.The School of Communication sits within It provides high quality, innovative programs of teaching and learning, research and consulting in the fields of communication, education and international studies, using a strong practice orientation with a focus on technology, creativity and internationalism.
Detailed DescriptionThe Learning Support Officer provides general administrative support to the school in relation to teaching and learning activities. The incumbent will support the Teaching and Learning Support Team Leader and other school staff in the development and achievement of strategic and operational goals in relation to course and subject administration. The position reports to the Teaching and Learning Support Team Leader.Please note - this is not a teaching or an academic position.If successful in applying for this role, your responsibilities will include:

• Provide day to day school teaching and Learning Support to the school which includes processing results across all teaching sessions, international assessments, recognition of prior learning applications, administration for honours programs, timetabling/class place management, responding and actioning enquiries to the teaching and learning shared mailbox.

• Coordinate information available for students and staff of the School

• Liaison with the Student Centre (LLEU team) on behalf of the school about teaching and Learning Support tasks including ad-hoc room bookings and specialised teaching spaces, progressions, and appeals/exclusions referred by LLEU

• Participate in relevant school committees, meetings or activities organised by the School or Faculty

With examples, please outline in a separate document how you meet the following four (4) key selection criteria points:1. Knowledge of university rules, policies and procedures and the subjects and courses offered by the school or the ability to develop such knowledge quickly2. Strong interpersonal, verbal and written communication skills including the demonstrated ability to develop collaborative relationships with colleagues and other stakeholders.3. Demonstrated ability to prioritise workload and work independently, including seeing processes through from start to finish.4. Demonstrated experience in the provision of excellent customer service in a pressured environment.
Remuneration/SalaryRemuneration & BenefitsBase Salary Range: $80,044 to $91,570 pa (HEW 5)This role attracts 17% superannuation (pension) in addition to the base salary.UTS staff also benefit from a wide range of s include flexible work practices, child care centres, generous parental leave and salary packaging opportunities.Hybrid working is offered in this role - with an expectation of staff to be in office 3 days per week (at the discretion of the School).This position is full-time, and appointment will be made on a fixed term basis until December 2025.